Guest Experience Manager - Front-of-House Leadership

Buffalo Wild Wings; SeaTac (WA); On-site; USD 55,000 - 85,000; Full time

Job summary

Buffalo Wild Wings in SeaTac, WA is seeking a Service Manager to support the General Manager in daily restaurant operations and guest experiences. You will lead front-of-house teams, coach staff, and ensure high standards in service, safety, and cleanliness.

You\'ll monitor labor, costs, and inventory, assist with recruiting and training, and drive operational excellence in a fast-paced, team-oriented environment.

Qualifications

• High school diploma or equivalent.
• Ability to obtain and maintain all required food safety and alcohol service certifications where required by state or local law.
• Strong leadership, communication, organizational, and problem-solving skills.

Responsibilities

• Lead and supervise front-of-house operations during assigned shifts.
• Coach, motivate, and develop team members while promoting a positive and accountable work environment.
• Deliver exceptional guest service by resolving guest concerns quickly and professionally.
• Conduct pre-shift meetings and provide ongoing coaching throughout each shift.
• Ensure compliance with food safety, sanitation, alcohol service, and company policies.
• Assist with recruiting, interviewing, hiring, onboarding, and training hourly team members.
• Monitor labor, sales, and operating costs while maintaining excellent service standards.
• Support inventory management, ordering, receiving deliveries, scheduling, and daily restaurant operations.
• Ensure restaurant cleanliness, organization, and safety standards are maintained at all times.
• Assist with implementing new menu items, promotions, and operational initiatives.
• Complete required administrative tasks, reports, and manager checklists accurately and on time.
• Perform other duties as assigned.

Skills

Leadership

Team Development

Guest Service Focus

Communication

Time Management

Education

High school diploma or equivalent

Job description

Buffalo Wild Wings in SeaTac, WA is seeking a Service Manager to support the General Manager in daily restaurant operations and guest experiences. You will lead front-of-house teams, coach staff, and ensure high standards in service, safety, and cleanliness.

You\'ll monitor labor, costs, and inventory, assist with recruiting and training, and drive operational excellence in a fast-paced, team-oriented environment.