Service Manager: Lead Team, Drive Customer Success

Cintas; Fort Wayne (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match/ESOP

Disability, Life and AD&D Insurance

Paid Time Off and Holidays

Career Advancement Opportunities

Job summary

Cintas seeks a Service Manager to directly oversee our customer-facing Service team in Fort Wayne, Indiana. You will hire, manage performance and foster a safe, productive work environment while ensuring high customer satisfaction.

You will drive sales, manage budgets, and coordinate payroll, inventory and operations. Hands-on support includes field visits, driving a company vehicle, and supporting service representatives to deliver world-class service.

Qualifications

• Experience managing a customer-facing service team.
• Strong leadership and performance management skills.
• Ability to train a team and drive sales techniques.
• Experience in industrial sales or customer service is a plus.

Responsibilities

• Directly manage a customer-facing Service team and personnel.
• Recruit, hire and evaluate staff performance.
• Lead the team to meet sales, profit, inventory and payroll goals.
• Monitor budgets and operational issues impacting service.
• Provide hands-on support and field visits when needed.

Skills

Customer service experience

Management experience

Leadership

Valid driver's license

Education

High School Diploma or GED

Bachelor's degree or equivalent work experience preferred

Job description

Cintas seeks a Service Manager to directly oversee our customer-facing Service team in Fort Wayne, Indiana. You will hire, manage performance and foster a safe, productive work environment while ensuring high customer satisfaction.

You will drive sales, manage budgets, and coordinate payroll, inventory and operations. Hands-on support includes field visits, driving a company vehicle, and supporting service representatives to deliver world-class service.