Service Manager — Lead Store Ops & Customer Experience

Hy-Vee Inc; Fairmont (MN); On-site; USD 19,000 - 24,000; Full time

Benefits offered by this job

Benefits

Job summary

Hy-Vee Inc. is seeking a Service Manager to supervise and coordinate store activities, ensuring prompt, friendly service across departments. You will lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever needed to support the team.

The role is ideal for an experienced retail leader who thrives in a fast-paced environment, enjoys developing people, and delivering results. Night and weekend shifts are required as part of the position.

Qualifications

• High school diploma or equivalent experience required.
• Two or more years of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile and learning their names.
• Lead by example and maintain positive employee relations store-wide.
• Plan, prepare, and adjust work schedules and assign employees to duties.

Skills

Customer service leadership

Team development

Scheduling and planning

Problem solving

Job description

Hy-Vee Inc. is seeking a Service Manager to supervise and coordinate store activities, ensuring prompt, friendly service across departments. You will lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever needed to support the team.

The role is ideal for an experienced retail leader who thrives in a fast-paced environment, enjoys developing people, and delivering results. Night and weekend shifts are required as part of the position.