Service Manager: Lead Shop Ops & Tech Teams

LandPro Equipment, LLC; Centre Hall (Centre County); In loco; USD 85.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Time Off (PTO) and Paid Holidays

Medical, Dental, Vision, Life and STD

401K with company match

John Deere University access

Earn While You Learn Program

Employee discount on equipment & parts

Descrizione del lavoro

LandPro Equipment is seeking a Service Manager to lead the daily operations of the service department, coordinate with parts and sales teams, and drive a high level of customer satisfaction. This leadership role focuses on scheduling, process improvement, and budgeting to ensure profitable service operations.

You will oversee technicians, coach staff, and manage performance metrics while maintaining strong customer relationships and a safe, efficient shop environment.

Competenze

• Experience leading service teams in a service-related environment such as ag, automotive, or repair operations.
• Strong organizational and scheduling skills.
• Understanding of service department KPIs, labor performance, and financial reporting.
• Ability to lead employees, manage processes, and drive accountability.
• Strong customer service and communication skills.
• Ability to use Microsoft Office and dealership software systems.
• Ability to analyze and interpret operational reports.

Mansioni

• Lead the daily operations of the service department.
• Schedule, assign, and prioritize work based on technician skillsets and department needs.
• Support technicians with troubleshooting, workflow management, and operational guidance.
• Develop, communicate, and enforce effective service department processes.
• Build and maintain strong customer relationships through responsive communication and problem solving.
• Review work orders for accuracy and completeness prior to billing.
• Monitor department KPIs, labor performance, profitability, and operational efficiency.
• Develop department budgets and goals aligned with dealership objectives.
• Support recruiting, onboarding, coaching, and employee development activities.
• Partner with sales and parts departments to support the overall customer experience.

Conoscenze

Leadership

Scheduling

Customer service

Communication

Problem solving

MS Office

Strumenti

Dealership software

MS Office

Descrizione del lavoro

LandPro Equipment is seeking a Service Manager to lead the daily operations of the service department, coordinate with parts and sales teams, and drive a high level of customer satisfaction. This leadership role focuses on scheduling, process improvement, and budgeting to ensure profitable service operations.

You will oversee technicians, coach staff, and manage performance metrics while maintaining strong customer relationships and a safe, efficient shop environment.