Service Manager: Lead Shop Ops & Customer Experience

LandPro Equipment; Centre Hall (Centre County); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision, LifeInsurance

401K with Company Match

John Deere University

Employee Discount on Equipment & Parts

Job summary

LandPro Equipment is seeking a Service Manager to lead the service department, schedule work, and coach the team to deliver outstanding service. You will partner with parts and sales to ensure a smooth operation and exceptional customer experience.

The role requires hands-on leadership, strong organizational skills, and the ability to analyze performance metrics, manage budgets, and recruit and develop staff. John Deere familiarity is a plus.

Qualifications

• Management experience in a service-related environment such as ag, automotive, or repair operations.
• Strong organizational and scheduling skills.
• Understanding of service department KPIs, labor performance, and financial reporting.
• Ability to lead employees, manage processes, and drive accountability.
• Strong customer service and communication skills.
• Ability to use Microsoft Office and dealership software systems.
• Ability to analyze and interpret operational reports.

Responsibilities

• Lead the daily operations of the service department.
• Schedule, assign, and prioritize work based on technician skillsets and department needs.
• Support technicians with troubleshooting, workflow management, and operational guidance.
• Develop, communicate, and enforce effective service department processes.
• Build and maintain strong customer relationships through responsive communication and problem solving.
• Review work orders for accuracy and completeness prior to billing.
• Monitor department KPIs, labor performance, profitability, and operational efficiency.
• Develop department budgets and goals aligned with dealership objectives.
• Support recruiting, onboarding, coaching, and employee development activities.
• Partner with sales and parts departments to support the overall customer experience.
• Help coordinate customer events, clinics, and promotional activities.
• Ensure tools, equipment, and shop operations are maintained safely and efficiently.

Skills

Leadership

Customer service

Communication

Organization

Scheduling

Tools

Microsoft Office

Dealership software

Job description

LandPro Equipment is seeking a Service Manager to lead the service department, schedule work, and coach the team to deliver outstanding service. You will partner with parts and sales to ensure a smooth operation and exceptional customer experience.

The role requires hands-on leadership, strong organizational skills, and the ability to analyze performance metrics, manage budgets, and recruit and develop staff. John Deere familiarity is a plus.