Service Manager: Lead Equipment Maintenance & Service

Sunbelt Rentals; Nashville (TN); On-site; USD 65,000 - 77,000; Full time

Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Volunteer time off

Short-term disability

Long-term disability

Life and Travel insurance

Tuition Reimbursement Options

Employee Assistance Program (EAP)

Length of Service Awards

Paid Holidays and Paid Time Off

Job summary

Sunbelt Rentals is seeking a Service Manager to lead repair and maintenance operations for equipment across our fleet. The role focuses on scheduling, service calls, parts management, and staff training to ensure high availability and safety on customer sites.

You will oversee problem resolution, maintain service records, and promote a culture of safety and quality while coordinating with vendors and internal teams to meet customer expectations.

Qualifications

• Valid driver’s license.
• Extensive experience in repair and maintenance of self-propelled platforms and lifts.
• Knowledge of work planning and scheduling and other supervisory activities.
• Strong understanding of equipment capabilities and safety requirements.
• Clear perspective of maintenance and repair issues in the industry.
• Planning and management experience.
• Computer literacy.
• Reporting experience.
• Inventory management experience.

Responsibilities

• Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down).
• Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
• Orders parts to maintain adequate supplies.
• Provides training and assistance to staff mechanics.
• Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
• Evaluates all equipment after repairs, maintenance or safety checks.
• Documents equipment status before and after rental.
• Handles customer complaints regarding equipment condition or operation.
• Promote safety awareness
• Perform quality control checks
• Update, maintain and keep organized equipment service records
• Create, update, close and bill work orders
• File warranty claims in a timely fashion
• Commission New Equipment
• Order parts, return parts, and perform parts inventory
• Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)
• Reporting including: Equipment due for service, Fleet status Reporting, Equipment Service Record Reporting, Open work order report, Warranty claim summary report, Inventory management, Parts & merchandise detail reporting, Financial and historical trending, Service department financial summary, Shop foreman performance tool, Work order chargeback, Halt report, Open PO report, Tech paid hours vs. worked hour report

Skills

Valid driver's license

Experience in repair/maintenance of L1

Work planning and scheduling

Supervisory experience

Equipment safety knowledge

Planning and management

Computer literacy

Reporting experience

Inventory management

Job description

Sunbelt Rentals is seeking a Service Manager to lead repair and maintenance operations for equipment across our fleet. The role focuses on scheduling, service calls, parts management, and staff training to ensure high availability and safety on customer sites.

You will oversee problem resolution, maintain service records, and promote a culture of safety and quality while coordinating with vendors and internal teams to meet customer expectations.