Service Manager: Lead Revenue & CSI, Grow Your Team

Runde Auto Group; Illinois; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401(k) with company match

Paid time off and holidays

Job summary

Runde Auto Group is seeking a Service Manager for Runde Chevrolet in East Dubuque, responsible for leading the service department and driving performance. The ideal candidate will have over 3 years of experience managing service operations in a franchised dealership, with a focus on delivering exceptional customer service and achieving financial targets.

You will develop team members, monitor key performance indicators, and ensure compliance with industry standards. Runde offers a competitive pay plan, benefits, and a supportive family-owned environment.

Qualifications

• 3+ years of experience as a Service Manager at a franchised dealership.
• Proven track record of service revenue growth and strong CSI scores.
• Strong understanding of warranty administration and shop scheduling.

Responsibilities

• Lead and develop a team of service advisors and technicians.
• Own department financial performance, setting KPIs and strategies.
• Ensure compliance with warranty procedures and maintain service quality.

Skills

Service management experience

Customer service skills

Team leadership

Financial performance understanding

GM/Chevrolet brand knowledge

Job description

Runde Auto Group is seeking a Service Manager for Runde Chevrolet in East Dubuque, responsible for leading the service department and driving performance. The ideal candidate will have over 3 years of experience managing service operations in a franchised dealership, with a focus on delivering exceptional customer service and achieving financial targets.

You will develop team members, monitor key performance indicators, and ensure compliance with industry standards. Runde offers a competitive pay plan, benefits, and a supportive family-owned environment.