Automotive Service Manager: Lead & Elevate Your Team

Vito Rinaldi Chevrolet, Inc.; Shenandoah (PA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive annual salary + incentives

Health, dental, and vision insurance

Paid time off and holidays

Professional growth and development

Supportive and dynamic work env.

Employee vehicle purchase plans

Discounts on parts and services

Life insurance and long-term/dis.

Paid manufacturer training

Starting salary guarantee

Job summary

Vito Rinaldi Chevrolet in Shenandoah, PA seeks a dedicated Service Manager to lead our service department and deliver outstanding customer experiences. You will oversee daily operations, supervise technicians, and ensure efficient workflow while maintaining high quality and safety standards.

The role requires strong leadership, automotive repair knowledge, and a focus on warranty procedures, staff development, and performance metrics to drive continuous improvement.

Qualifications

• Proven experience as a Service Manager or in a supervisory role in automotive service.
• Strong leadership and team management skills.
• Hire, train, motivate, counsel and monitor service staff.
• Facilitate training programs offered by manufacturer and company.
• Excellent communication and customer service abilities.
• In-depth knowledge of automotive repair and maintenance.
• Clean driving record.
• Willing to submit to a pre-employment background check and drug screen.

Responsibilities

• Manage day-to-day operations of the service department to ensure smooth and efficient service delivery.
• Supervise, train, and motivate service technicians and staff to maintain high performance and quality standards.
• Review the distribution of daily workflow between technicians
• Understand and ensure compliance with manufacturer warranty and policy procedures
• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled.
• Handle any customer complaints immediately.
• Communicate effectively with customers to understand their needs, provide updates, and ensure excellent service experience.
• Coordinate service schedules, manage workflow, and ensure all repairs and maintenance are completed promptly.
• Maintain compliance with company policies, safety regulations, and industry standards.
• Monitor service department performance metrics and implement improvements where necessary.
• Work with our experienced Parts Manager to strategicallyorder parts and supplies as needed.

Skills

Leadership

Team management

Customer service

Communication

Job description

Vito Rinaldi Chevrolet in Shenandoah, PA seeks a dedicated Service Manager to lead our service department and deliver outstanding customer experiences. You will oversee daily operations, supervise technicians, and ensure efficient workflow while maintaining high quality and safety standards.

The role requires strong leadership, automotive repair knowledge, and a focus on warranty procedures, staff development, and performance metrics to drive continuous improvement.