Automotive Service Manager - Lead & Elevate Service

R & R Auto Group; Shenandoah (PA); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Bonuses

Employee vehicle purchase plans

Discounts on parts and services

Life insurance

Job summary

Vito Rinaldi Chevrolet in Shenandoah, PA, is seeking a dedicated Service Manager to lead the service department, drive efficiency, and deliver exceptional customer experiences. You will supervise technicians, coordinate workflow, ensure warranty compliance, and partner with parts to keep our service center running smoothly.

A strong leader with automotive knowledge and a commitment to quality is essential. This role offers growth opportunities and a professional, team-oriented work environment.

Qualifications

• Proven experience as a Service Manager or in a supervisory role within automotive service.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Knowledge of warranty procedures and service processes.
• Ability to supervise technicians and manage workflow.
• Clean driving record and ability to pass background check.
• Professional appearance and integrity.

Responsibilities

• Manage day-to-day operations of the service department to ensure smooth and efficient service delivery.
• Supervise, train, and motivate service technicians and staff to maintain high performance and quality standards.
• Review the distribution of daily workflow between technicians.
• Understand and ensure compliance with manufacturer warranty and policy procedures.
• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled. Handle any customer complaints immediately.
• Communicate effectively with customers to understand their needs, provide updates, and ensure excellent service experience.
• Coordinate service schedules, manage workflow, and ensure all repairs and maintenance are completed promptly.
• Maintain compliance with company policies, safety regulations, and industry standards.
• Monitor service department performance metrics and implement improvements where necessary.
• Work with our experienced Parts Manager to strategicallyorder parts and supplies as needed.

Skills

Leadership

Team management

Customer service

Communication

Job description

Vito Rinaldi Chevrolet in Shenandoah, PA, is seeking a dedicated Service Manager to lead the service department, drive efficiency, and deliver exceptional customer experiences. You will supervise technicians, coordinate workflow, ensure warranty compliance, and partner with parts to keep our service center running smoothly.

A strong leader with automotive knowledge and a commitment to quality is essential. This role offers growth opportunities and a professional, team-oriented work environment.