Service Manager - Lead Retail Team & Customer Experience

Hy-Vee; Lee's Summit (MO); Vor Ort; USD 28.000 - 39.000; Vollzeit

Zusammenfassung

Hy-Vee is seeking an experienced Service Manager to keep the store running smoothly. You will supervise staff across departments, manage schedules, and ensure prompt, friendly service for every customer.

You will train employees, handle customer issues, and enforce store policies while maintaining a safe and efficient retail environment. High school diploma required with 2+ years of related experience preferred.

Qualifikationen

• High school diploma or equivalent required.
• 2+ years of similar or related work experience preferred.
• Retail leadership and customer service experience valued.

Aufgaben

• Provide prompt, friendly customer service and greet customers by name.
• Lead by example to foster teamwork, accountability, and a positive store culture.
• Plan and adjust work schedules; assign duties and ensure timely completion.
• Supervise store activities across departments and step in as needed.
• Handle customer issues promptly and professionally to ensure satisfaction.
• Train staff on store policies and procedures; provide ongoing education.
• Evaluate performance and suggest promotions or transfers when appropriate.
• Enforce safety procedures to maintain a safe workplace.

Kenntnisse

Customer service

Team leadership

Scheduling

Store operations

Ausbildung

High school diploma

Tools

POS systems

Cash handling systems

Jobbeschreibung

Hy-Vee is seeking an experienced Service Manager to keep the store running smoothly. You will supervise staff across departments, manage schedules, and ensure prompt, friendly service for every customer.

You will train employees, handle customer issues, and enforce store policies while maintaining a safe and efficient retail environment. High school diploma required with 2+ years of related experience preferred.