Service Manager: Lead People, Elevate Customer Experience

Hy-Vee, Inc.; Osage Beach (MO); On-site; USD 42,000 - 65,000; Full time

Job summary

Hy-Vee, Inc. in Osage Beach, MO is seeking a Service Manager to supervise store activities, coordinate departments, and uphold excellent customer service. You will lead by example, manage schedules, train staff, and handle store operations to ensure smooth daily performance.

The role emphasizes developing people, maintaining safety standards, and delivering results in a fast-paced retail environment. Employment is contingent on pre-employment requirements.

Qualifications

• Two or more years of similar or related work experience preferred.
• Ability to supervise and coordinate store employees across departments.
• Demonstrated ability to plan, prepare, and adjust work schedules.

Responsibilities

• Supervise store employees and maintain positive relations throughout the store.
• Ensure prompt, friendly customer service and address issues professionally.
• Train workers on store policies and safety procedures and provide ongoing education.
• Handle cash registers and financial transactions including basic payroll tasks.
• Order merchandise, verify deliveries, and report discrepancies between orders and received product.

Skills

Leadership

Customer service

Scheduling

Training

Payroll basics

Cash handling

Communication

Education

High school diploma

Job description

Hy-Vee, Inc. in Osage Beach, MO is seeking a Service Manager to supervise store activities, coordinate departments, and uphold excellent customer service. You will lead by example, manage schedules, train staff, and handle store operations to ensure smooth daily performance.

The role emphasizes developing people, maintaining safety standards, and delivering results in a fast-paced retail environment. Employment is contingent on pre-employment requirements.