Service Writer & Scheduling Specialist

Company Wrench LTD; Lakeland (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Company Wrench LTD in Lakeland, FL is seeking a Service Writer to manage service work orders from start to finish. You will act as the primary contact for customers, gather equipment details, prepare estimates, and coordinate with the shop to ensure timely completion.

The role requires strong organizational and communication skills, a mechanical background is a plus, and a commitment to accurate documentation and customer service in a fast-paced repair environment.

Qualifications

• Must have strong organizational and communication skills.
• Experience as a service writer or mechanic is a plus.
• Mechanical background is a plus.
• Proficiency with basic office software and service databases.

Responsibilities

• Answers phones and acts as liaison between service and customer.
• Opens and documents work orders with detailed symptoms and required repairs.
• Prepares estimates, parts quotes, and coordinates with service manager.
• Orders parts with the shop, tracks status, and communicates updates to customers.
• Follows up on stalled work orders and ensures timely completion within policy.

Skills

Organizational skills

Communication skills

Mechanical background

Experience in service writing or as a/

Education

High School Diploma

Job description

Company Wrench LTD in Lakeland, FL is seeking a Service Writer to manage service work orders from start to finish. You will act as the primary contact for customers, gather equipment details, prepare estimates, and coordinate with the shop to ensure timely completion.

The role requires strong organizational and communication skills, a mechanical background is a plus, and a commitment to accurate documentation and customer service in a fast-paced repair environment.