Service Manager: Growth, Training & Leadership

Sunbelt Rentals, Inc.; United States; On-site; USD 65,000 - 77,000; Full time

Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Volunteer time off

Disability insurance (short-term &

Disability insurance (long-term)

Life and Travel insurance

Flexible spending

Tuition Reimbursement

Employee Assistance Program (EAP)

Length of Service Awards

Job summary

Sunbelt Rentals seeks a Service Manager to lead the repair and maintenance of company-owned and customer equipment, coordinating a busy service operation. You will develop schedules, manage parts and training for staff, and work with vendors to keep inventory and safety standards high.

You will document equipment status, handle customer issues, and generate comprehensive service and warranty reports, contributing to a robust service department.

Qualifications

• Extensive repair/maintenance experience of self-propelled platforms and lifts.
• Valid driver’s license.
• Experience with work planning and supervisory activities.
• Strong understanding of equipment safety requirements.
• Clear perspective of maintenance and repair issues in the industry.
• Planning and management experience.
• Computer literacy.
• Reporting experience.
• Inventory management experience.

Responsibilities

• Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down).
• Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
• Orders parts to maintain adequate supplies.
• Provides training and assistance to staff mechanics.
• Works with equipment vendors to learn maintenance requirements and capabilities of new equipment added to inventory.
• Evaluates all equipment after repairs, maintenance or safety checks.
• Documents equipment status before and after rental.
• Handles customer complaints regarding equipment condition or operation.
• Promote safety awareness.
• Perform quality control checks.
• Update, maintain and keep organized equipment service records.
• Create, update, close and bill work orders.
• File warranty claims in a timely fashion.
• Commission New Equipment.
• Order parts, return parts, and perform parts inventory.
• Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge).
• Reporting including multiple fleet and service reports.
• Perform other duties assigned as assigned by the manager.

Skills

Driver's license

Equipment maintenance

Work planning

Safety compliance

Maintenance supervision

Planning & management

Computer literacy

Reporting experience

Inventory management

Job description

Sunbelt Rentals seeks a Service Manager to lead the repair and maintenance of company-owned and customer equipment, coordinating a busy service operation. You will develop schedules, manage parts and training for staff, and work with vendors to keep inventory and safety standards high.

You will document equipment status, handle customer issues, and generate comprehensive service and warranty reports, contributing to a robust service department.