Service Manager - Lead Material Handling Tech Team

Black Equipment Company East Inc; Viley (KY); Presencial; USD 80 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

Day shift

Weekly pay with direct deposit

Health, dental, and vision insurance

401K with matching

Paid Time Off after 90 days

Bereavement time

Resumo da oferta

Black Equipment Company East Inc is seeking a hands-on Service Manager to lead our service operations for forklifts and related material handling equipment. The role focuses on delivering high-quality repairs, efficient workflows, and strong technician performance while upholding safety and compliance standards.

You will oversee day-to-day service department activities, drive continuous improvement, and collaborate with sales, parts, and rental teams to maximize equipment uptime and customer

Qualificações

• Proven experience managing a service department or team in material handling or equipment repair.
• Strong knowledge of forklift/material handling equipment and service processes.
• Working knowledge of OSHA regulations and industry safety standards.
• Leadership skills to coach technicians and drive a safety-focused culture.
• Excellent communication and problem-solving abilities.
• Experience with service software/work order systems is a plus.
• High attention to detail and commitment to quality and safety.

Responsabilidades

• Lead and develop a team of technicians and support staff, including scheduling, coaching, performance management, and onboarding.
• Manage service workflow, work order prioritization, and resource allocation to meet customer needs and productivity goals.
• Ensure all repairs, maintenance, and pre-delivery inspections meet manufacturer standards, company quality standards, and safety requirements.
• Partner with sales, parts, and rental teams to support equipment uptime and customer retention.
• Drive safety compliance in the service department (OSHA, ANSI/ITSDF B56.1, lockout/tagout, proper jacking/blocking, PPE, and shop practices).
• Investigate service-related incidents or near-misses, identify root causes, and implement corrective actions.
• Monitor key service metrics (technician productivity, first-time fix rates, cycle time, customer satisfaction, and safety performance).
• Maintain accurate documentation for work orders, training, and compliance.

Conhecimentos

Team leadership

Operations management

OSHA compliance

Communication skills

Problem-solving

Ferramentas

Service software

Work order systems

Descrição da oferta de emprego

Black Equipment Company East Inc is seeking a hands-on Service Manager to lead our service operations for forklifts and related material handling equipment. The role focuses on delivering high-quality repairs, efficient workflows, and strong technician performance while upholding safety and compliance standards.

You will oversee day-to-day service department activities, drive continuous improvement, and collaborate with sales, parts, and rental teams to maximize equipment uptime and customer