Service Manager

Black Equipment Company East Inc; Viley (KY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Day shift

Weekly pay with direct deposit

Health, dental, and vision insurance

401K with matching

Paid Time Off after 90 days

Bereavement time

Job summary

Black Equipment Company East Inc is seeking a hands-on Service Manager to lead our service operations for forklifts and related material handling equipment. The role focuses on delivering high-quality repairs, efficient workflows, and strong technician performance while upholding safety and compliance standards.

You will oversee day-to-day service department activities, drive continuous improvement, and collaborate with sales, parts, and rental teams to maximize equipment uptime and customer

Qualifications

• Proven experience managing a service department or team in material handling or equipment repair.
• Strong knowledge of forklift/material handling equipment and service processes.
• Working knowledge of OSHA regulations and industry safety standards.
• Leadership skills to coach technicians and drive a safety-focused culture.
• Excellent communication and problem-solving abilities.
• Experience with service software/work order systems is a plus.
• High attention to detail and commitment to quality and safety.

Responsibilities

• Lead and develop a team of technicians and support staff, including scheduling, coaching, performance management, and onboarding.
• Manage service workflow, work order prioritization, and resource allocation to meet customer needs and productivity goals.
• Ensure all repairs, maintenance, and pre-delivery inspections meet manufacturer standards, company quality standards, and safety requirements.
• Partner with sales, parts, and rental teams to support equipment uptime and customer retention.
• Drive safety compliance in the service department (OSHA, ANSI/ITSDF B56.1, lockout/tagout, proper jacking/blocking, PPE, and shop practices).
• Investigate service-related incidents or near-misses, identify root causes, and implement corrective actions.
• Monitor key service metrics (technician productivity, first-time fix rates, cycle time, customer satisfaction, and safety performance).
• Maintain accurate documentation for work orders, training, and compliance.

Skills

Team leadership

Operations management

OSHA compliance

Communication skills

Problem-solving

Tools

Service software

Work order systems

Job description

Description

About Black Equipment

We are a material handling company specializing in the sales, service, rental of forklifts and other material handling equipment. For decades we've built our reputation on reliable equipment, responsive service, and strong customer relationships. We're looking for a hands-on Service Manager to lead our service operations and keep our customers' equipment running safely and efficiently.

As Service Manager, you will oversee the day-to-day operations of our service department, ensuring high-quality repairs, strong technician performance, and excellent customer satisfaction. You will also champion safety and compliance across service activities.

Key Responsibilities

• Lead and develop a team of technicians and support staff, including scheduling, coaching, performance management, and onboarding.
• Manage service workflow, work order prioritization, and resource allocation to meet customer needs and productivity goals.
• Ensure all repairs, maintenance, and pre-delivery inspections meet manufacturer standards, company quality standards, and safety requirements.
• Partner with sales, parts, and rental teams to support equipment uptime and customer retention.
• Drive safety compliance in the service department (OSHA, ANSI/ITSDF B56.1, lockout/tagout, proper jacking/blocking, PPE, and shop practices).
• Investigate service-related incidents or near-misses, identify root causes, and implement corrective actions.
• Monitor key service metrics (technician productivity, first-time fix rates, cycle time, customer satisfaction, and safety performance).
• Maintain accurate documentation for work orders, training, and compliance.
• Support emergency preparedness and response related to service operations.

Why Join Us

• Opportunity to lead and grow a service team in a stable, established company.
• Competitive pay and benefits package.
• Company vehicle or mileage reimbursement (if applicable).
• Supportive ownership and a culture that values accountability and long-term relationships.

Requirements

What We're Looking For

• Proven experience managing a service department or team in material handling, forklift, or equipment repair (or similar industrial service environment).
• Strong knowledge of forklift/material handling equipment and service processes.
• Working knowledge of OSHA regulations and industry safety standards.
• Leadership skills with the ability to coach technicians, hold teams accountable, and build a positive, safety-focused culture.
• Excellent communication and problem-solving skills; comfortable working with customers, technicians, and management.
• Experience with service software/work order systems is a plus.
• High attention to detail and commitment to quality and safety.

Benefits and Compensation

• Competitive pay (based on experience)
• Day shift, M-F
• Weekly pay with direct deposit and an APP you can use to monitor pay and benefits.
• Comprehensive health, dental, and vision insurance for you and your family.
• Short-Term Disability (company paid)
• Long-Term Disability (company paid)
• Life Insurance Policy (company paid)
• 401K with matching contribution (1/2 up to 4%)
• Paid Time Off (PTO) after 90 days.
• Bereavement time.