Service Manager - Lead High-Impact Tech Team & Growth

Burwell Material Handling; Ashland (VA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with Company Match

Paid PTO

Parental Leave

Growth opportunities

Volunteer day

Job summary

Burwell Material Handling seeks a Service Manager in Richmond, VA to lead the service team, ensure top‑quality field work, and grow profitability. You’ll guide technicians, set goals, manage budgets, and drive process improvements with a safety‑first mindset.

The role requires 3–5 years of management experience in material handling or related service industries, strong leadership, and solid diagnostics knowledge. Travel to other branches may be required.

Qualifications

• 3–5 years of management experience in machinery or related service industry.
• Strong leadership and team development experience.
• Proven ability to grow service revenue and improve customer satisfaction.
• Technical knowledge and experience assisting with equipment diagnostics.
• Strong communication and decision-making skills.
• Ability to analyze reports and drive continuous improvement.
• Valid driver’s license with acceptable DMV record.
• Ability to perform and support the physical demands of service operations.

Responsibilities

• Oversee all aspects of the Service Department, prioritizing high-quality service and customer satisfaction.
• Drive profitable growth of service labor while managing department expenses.
• Create and manage annual department goals, budget, and marketing plans.
• Lead and implement service process improvements across the team.
• Handle escalated concerns from customers or team members professionally and promptly.
• Support technicians with diagnostics and ensure technical accuracy.
• Build, train, and retain a strong team through development plans and mentorship.
• Enforce safety regulations and maintain a safe working environment.
• Collaborate with regional and corporate leadership on performance and strategy.
• Willingness to travel to support other branches.

Skills

Leadership

Management

Revenue growth

Diagnostics

Communication

Decision making

Analytical reporting

Driver's license

Physical stamina

Job description

Burwell Material Handling seeks a Service Manager in Richmond, VA to lead the service team, ensure top‑quality field work, and grow profitability. You’ll guide technicians, set goals, manage budgets, and drive process improvements with a safety‑first mindset.

The role requires 3–5 years of management experience in material handling or related service industries, strong leadership, and solid diagnostics knowledge. Travel to other branches may be required.