Service Manager: Lead High-Performance HVAC Team

Prevueaps; Lock Haven (Clinton County); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

IRA with 3% match

Company-issued phone, tablet

3 PTO / sick days

6 paid holidays +2 floating holidays

80 hours paid vacation

Job summary

Redmond's Complete Comfort in Lock Haven, PA, is seeking a Service Manager to lead our centralized service team. With 40+ hours weekly and overtime as needed, you will drive daily operations, scheduling, and customer satisfaction for HVAC, plumbing, and electrical services.

The ideal candidate has 3+ years of management in service settings, strong leadership, and proficiency with Microsoft Office; ServiceTitan is a plus.

Qualifications

• Minimum 3 years of hands-on HVAC field experience.
• Over 3 years in management within a service-based environment.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Familiarity with ServiceTitan is beneficial.
• Valid driver's license and insurable driving record.
• High school diploma or equivalent.

Responsibilities

• Oversee day-to-day operations of the service department.
• Manage team of technicians and service schedules.
• Lead training and development to meet industry standards.
• Ensure timely completion of HVAC service requests.
• Maintain customer relations.
• Handle daily billing, warranty claims, and parts ordering.
• Ensure vehicles are stocked and perform technician estimates.
• Conduct performance reviews of technicians.

Skills

Leadership

HVAC expertise

Team management

Customer service

MS Office proficiency

ServiceTitan familiarity

Communication

Organizational skills

Driver's license

Education

High school diploma or equivalent

Tools

ServiceTitan

MS Office (Word/Excel/Outlook)

Job description

Redmond's Complete Comfort in Lock Haven, PA, is seeking a Service Manager to lead our centralized service team. With 40+ hours weekly and overtime as needed, you will drive daily operations, scheduling, and customer satisfaction for HVAC, plumbing, and electrical services.

The ideal candidate has 3+ years of management in service settings, strong leadership, and proficiency with Microsoft Office; ServiceTitan is a plus.