Service Technician Manager/ Field Supervisor

EP MECHANICAL TECHNOLOGIES INC; El Paso (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

EP MECHANICAL TECHNOLOGIES INC. in El Paso, TX, is seeking an experienced HVAC Service Manager/Field Supervisor to lead the service department and a team of technicians.

This hands-on role combines fieldwork with office leadership to ensure high-quality service for residential and light commercial systems. You will manage daily operations, coach technicians, coordinate with installation, sales, dispatch and office staff, and uphold safety procedures and codes.

Qualifications

• HVAC experience is required.
• Strong understanding of residential and/or light commercial HVAC systems.
• Proven troubleshooting and problem-solving abilities.
• Excellent communication and customer-service skills.
• Ability to lead and hold a team accountable.
• Comfortable working both in the office and in the field.
• Valid driver's license.
• EPA certification preferred.

Responsibilities

• Manage and oversee daily HVAC service operations.
• Supervise, support, and coach service technicians.
• Assist technicians with troubleshooting and difficult service calls.
• Monitor scheduling, dispatch, workflow, and technician productivity.
• Perform quality-control inspections and help reduce callbacks.
• Ensure service tickets, estimates, photos, and job documentation are completed properly.
• Handle escalated customer concerns and assist with resolutions.
• Review repair and replacement recommendations.
• Coordinate with installation, sales, dispatch, and office staff.
• Monitor department sales, expenses, labor efficiency, and overall performance.
• Conduct technician meetings and ongoing training.
• Ensure company safety procedures, policies, and applicable codes are followed.
• Assist with hiring, training, evaluations, and technician development.
• Ensure technicians have the tools, materials, and support needed to perform their jobs successfully.

Skills

HVAC experience

Leadership

Troubleshooting

Customer service

Communication

Field supervision

EPA certification

Job description

We are seeking an experienced HVAC Service Manager/ Field Supervisor to oversee our service department and lead a team of HVAC service technicians. The ideal candidate will have strong HVAC knowledge, leadership skills, and the ability to manage day-to-day service operations while maintaining excellent customer service and department performance.

Responsibilities

• Manage and oversee daily HVAC service operations
• Supervise, support, and coach service technicians
• Assist technicians with troubleshooting and difficult service calls
• Monitor scheduling, dispatch, workflow, and technician productivity
• Perform quality-control inspections and help reduce callbacks
• Ensure service tickets, estimates, photos, and job documentation are completed properly
• Handle escalated customer concerns and assist with resolutions
• Review repair and replacement recommendations
• Coordinate with installation, sales, dispatch, and office staff
• Monitor department sales, expenses, labor efficiency, and overall performance
• Conduct technician meetings and ongoing training
• Ensure company safety procedures, policies, and applicable codes are followed
• Assist with hiring, training, evaluations, and technician development
• Ensure technicians have the tools, materials, and support needed to perform their jobs successfully

Qualifications

• HVAC experience is required
• Strong understanding of residential and/or light commercial HVAC systems
• Previous HVAC service technician experience strongly preferred
• Supervisory or management experience preferred
• Strong troubleshooting and problem-solving abilities
• Excellent communication and customer-service skills
• Ability to lead and hold a team accountable
• Comfortable working both in the office and in the field
• Valid driver's license
• EPA certification preferred

This is a hands-on management position for someone who understands HVAC service and can help technicians succeed in the field while ensuring customers receive professional, high-quality service.

Competitive compensation based on HVAC and management experience.