Service Manager: Lead Guest Experience & Team

Burger King; El Centro (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Buffalo Wild Wings in California seeks a Service Manager to support the General Manager in leading daily restaurant operations and delivering an exceptional guest experience. You will lead the team, ensure shift execution, maintain standards, and drive operational excellence in a fast-paced, team-oriented environment.

Responsibilities include coaching staff, resolving guest concerns, overseeing safety and sanitation, recruiting, scheduling, inventory, and daily administrative tasks.

Qualifications

• Proven ability to lead front-of-house teams and coach staff.
• Strong communication and interpersonal skills for guest service.
• Ability to manage time and resources in a fast-paced environment.
• Commitment to operational excellence and team development.
• Knowledge of food safety and alcohol service standards where required.

Responsibilities

• Lead and supervise front-of-house operations during assigned shifts.
• Coach, motivate, and develop team members while promoting a positive and accountable work environment.
• Deliver exceptional guest service by resolving guest concerns quickly and professionally.
• Conduct pre-shift meetings and provide ongoing coaching throughout each shift.
• Ensure compliance with food safety, sanitation, alcohol service, and company policies.
• Assist with recruiting, interviewing, hiring, onboarding, and training hourly team members.
• Monitor labor, sales, and operating costs while maintaining excellent service standards.
• Support inventory management, ordering, receiving deliveries, scheduling, and daily restaurant operations.
• Ensure restaurant cleanliness, organization, and safety standards are maintained at all times.
• Assist with implementing new menu items, promotions, and operational initiatives.
• Complete required administrative tasks, reports, and manager checklists accurately and on time.
• Perform other duties as assigned.

Skills

Leadership

Communication

Interpersonal skills

Time management

Education

High school diploma or equivalent

Job description

Buffalo Wild Wings in California seeks a Service Manager to support the General Manager in leading daily restaurant operations and delivering an exceptional guest experience. You will lead the team, ensure shift execution, maintain standards, and drive operational excellence in a fast-paced, team-oriented environment.

Responsibilities include coaching staff, resolving guest concerns, overseeing safety and sanitation, recruiting, scheduling, inventory, and daily administrative tasks.