Restaurant Service Manager: Lead, Coach & Delight Guests

Round Table Pizza; El Centro (CA); On-site; USD 52,000 - 74,000; Full time

Job summary

Buffalo Wild Wings is seeking a Service Manager to support the General Manager in leading daily restaurant operations and delivering an exceptional guest experience. You will lead the front-of-house team, ensure smooth shift execution, and drive operational excellence in a fast-paced environment.

The role emphasizes coaching, scheduling, inventory awareness, and maintaining safety and cleanliness standards while upholding company policies.

Qualifications

• High school diploma or equivalent required.
• Ability to obtain food safety and alcohol service certifications where required by law.
• Strong leadership, communication, and problem-solving abilities.
• Experience in fast-paced restaurant settings is a plus.

Responsibilities

• Lead and supervise front-of-house operations during assigned shifts.
• Coach, motivate, and develop team members while promoting a positive and accountable work environment.
• Deliver exceptional guest service by resolving guest concerns quickly and professionally.
• Conduct pre-shift meetings and provide ongoing coaching throughout each shift.
• Ensure compliance with food safety, sanitation, alcohol service, and company policies.
• Assist with recruiting, interviewing, hiring, onboarding, and training hourly team members.
• Monitor labor, sales, and operating costs while maintaining service standards.
• Support inventory management, ordering, receiving, scheduling, and daily restaurant operations.
• Ensure restaurant cleanliness, organization, and safety standards are maintained at all times.
• Assist with implementing new menu items, promotions, and initiatives.
• Complete required administrative tasks, reports, and manager checklists accurately and on time.
• Perform other duties as assigned.

Skills

Leadership

Communication

Team development

Customer service

Time management

Education

High school diploma or equivalent

Job description

Buffalo Wild Wings is seeking a Service Manager to support the General Manager in leading daily restaurant operations and delivering an exceptional guest experience. You will lead the front-of-house team, ensure smooth shift execution, and drive operational excellence in a fast-paced environment.

The role emphasizes coaching, scheduling, inventory awareness, and maintaining safety and cleanliness standards while upholding company policies.