Dynamic Service Manager: Lead Guest Experience

Buffalo Wild Wings; El Centro (CA); On-site; USD 50,000 - 75,000; Full time

Job summary

Buffalo Wild Wings in El Centro, CA is seeking a Service Manager to support the General Manager in leading daily restaurant operations and delivering an exceptional guest experience.

You will supervise front-of-house teams, coach staff, ensure food safety and alcohol service compliance, and drive operational excellence in a fast-paced, team-oriented environment. This role emphasizes guest service, scheduling, and performance coaching.

Qualifications

• High school diploma or equivalent.
• Minimum age required to serve alcohol in accordance with state laws.
• Ability to obtain and maintain all required food safety and alcohol service certifications.
• Strong leadership, communication, organizational, and problem-solving skills.

Responsibilities

• Lead and supervise front-of-house operations during assigned shifts.
• Coach, motivate, and develop team members while promoting a positive and accountable work environment.
• Deliver exceptional guest service by resolving guest concerns quickly and professionally.
• Conduct pre-shift meetings and provide ongoing coaching throughout each shift.
• Ensure compliance with food safety, sanitation, alcohol service, and company policies.
• Assist with recruiting, interviewing, hiring, onboarding, and training hourly team members.
• Monitor labor, sales, and operating costs while maintaining excellent service standards.
• Support inventory management, ordering, receiving deliveries, scheduling, and daily restaurant operations.
• Ensure restaurant cleanliness, organization, and safety standards are maintained at all times.
• Assist with implementing new menu items, promotions, and operational initiatives.
• Complete required administrative tasks, reports, and manager checklists accurately and on time.
• Perform other duties as assigned.

Skills

Leadership

Communication

Team development

Time management

Guest service

Problem solving

Education

High school diploma or equivalent

Job description

Buffalo Wild Wings in El Centro, CA is seeking a Service Manager to support the General Manager in leading daily restaurant operations and delivering an exceptional guest experience.

You will supervise front-of-house teams, coach staff, ensure food safety and alcohol service compliance, and drive operational excellence in a fast-paced, team-oriented environment. This role emphasizes guest service, scheduling, and performance coaching.