Restaurant Service Manager: Lead Guest Experience & Team

Burger King; Gilroy (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Buffalo Wild Wings in Gilroy, CA seeks a Service Manager to assist the General Manager in leading daily restaurant operations and delivering an exceptional guest experience. You will lead the team, ensure smooth shift execution, uphold standards, and drive operational excellence in a fast-paced, team-oriented environment.

The role involves coaching staff, managing schedules, ensuring food safety and compliance, and supporting recruiting and training efforts to maintain outstanding service and

Qualifications

• High school diploma or equivalent is required.
• Ability to obtain and maintain food safety and alcohol service certifications where required by law.
• Strong leadership, communication, organizational, and problem-solving skills.
• Experience leading front-of-house teams in a fast-paced environment preferred.

Responsibilities

• Lead and supervise front-of-house operations during assigned shifts.
• Coach, motivate, and develop team members; promote a positive work environment.
• Deliver exceptional guest service by resolving concerns quickly and professionally.
• Conduct pre-shift meetings and provide ongoing coaching.
• Ensure compliance with food safety, sanitation, and alcohol service policies.
• Assist with recruiting, interviewing, onboarding, and training hourly team members.
• Monitor labor, sales, and operating costs while maintaining service standards.
• Support inventory management, ordering, receiving deliveries, scheduling, and daily operations.
• Maintain restaurant cleanliness, organization, and safety standards.
• Assist with implementing new menu items and promotions.
• Complete required administrative tasks, reports, and manager checklists on time.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Team development

Guest service

Education

High school diploma or equivalent

Job description

Buffalo Wild Wings in Gilroy, CA seeks a Service Manager to assist the General Manager in leading daily restaurant operations and delivering an exceptional guest experience. You will lead the team, ensure smooth shift execution, uphold standards, and drive operational excellence in a fast-paced, team-oriented environment.

The role involves coaching staff, managing schedules, ensuring food safety and compliance, and supporting recruiting and training efforts to maintain outstanding service and