Lead Front-of-House & Service Manager

Buffalo Wild Wings, Inc.; Gilroy (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Buffalo Wild Wings, Inc. is seeking a Service Manager to support the General Manager in directing daily restaurant operations and delivering an exceptional guest experience.

You will lead the front-of-house team, ensure smooth shift execution, and uphold company standards in a fast-paced, team-oriented environment. Responsibilities include coaching staff, resolving guest concerns promptly, managing staffing and training, and supporting inventory, safety, and administrative tasks to drive

Qualifications

• High school diploma or equivalent required.
• Minimum age to serve alcohol per state/local laws.
• Ability to obtain and maintain required food safety and alcohol service certifications.
• Strong leadership, communication, organizational, and problem-solving skills.

Responsibilities

• Lead and supervise front-of-house operations during shifts.
• Coach, motivate, and develop team members.
• Deliver exceptional guest service and resolve guest concerns promptly.
• Conduct pre-shift meetings and provide ongoing coaching.
• Ensure compliance with food safety, sanitation, and alcohol service policies.
• Assist with recruiting, interviewing, hiring, onboarding, and training hourly team members.
• Monitor labor, sales, and operating costs while maintaining service standards.
• Support inventory management, ordering, receiving, scheduling, and daily restaurant operations.
• Ensure cleanliness, organization, and safety standards are maintained at all times.
• Assist with implementing new menu items, promotions, and operational initiatives.
• Complete required administrative tasks, reports, and manager checklists on time.
• Perform other duties as assigned.

Skills

Guest service

Leadership

Communication

Team development

Time management

Problem-solving

Education

High school diploma or equivalent

Job description

Buffalo Wild Wings, Inc. is seeking a Service Manager to support the General Manager in directing daily restaurant operations and delivering an exceptional guest experience.

You will lead the front-of-house team, ensure smooth shift execution, and uphold company standards in a fast-paced, team-oriented environment. Responsibilities include coaching staff, resolving guest concerns promptly, managing staffing and training, and supporting inventory, safety, and administrative tasks to drive