Service Manager - Lead, Coach & Drive Customer Success

Cintas Corporation; Westland (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

401(k) with Company Match/ESOP

Disability, Life and AD&D Insurance

Paid Time Off and Holidays

Skills Development, Training andCareer

Job summary

Cintas Corporation seeks a Service Manager to lead our customer-facing Service team, overseeing hiring, performance management, and daily operations to deliver world-class service to customers. You will drive achievement of sales, profit, inventory and payroll goals while managing a budget and ensuring a safe, high-performing work environment.

Responsibilities include facilitating the team, resolving customer issues, and providing leadership at customer sites.

Qualifications

• Required: Valid driver's license.
• High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred.

Responsibilities

• Directly manage the customer-facing service team and oversee performance.
• Hire, train, and evaluate staff; ensure high customer satisfaction.
• Provide hands-on support with field service and deliveries when needed.
• Manage budgets, sales, and payroll goals; ensure safety and compliance.

Skills

Valid driver's license

Education

High School Diploma/GED

Bachelor's Degree or equivalent work experience

Job description

Cintas Corporation seeks a Service Manager to lead our customer-facing Service team, overseeing hiring, performance management, and daily operations to deliver world-class service to customers. You will drive achievement of sales, profit, inventory and payroll goals while managing a budget and ensuring a safe, high-performing work environment.

Responsibilities include facilitating the team, resolving customer issues, and providing leadership at customer sites.