Service Manager - Lead, Coach & Drive Customer Success

Cintas Corporation; Westland (MI); Vor Ort; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Competitive pay

401(k) with Company Match/ESOP

Disability, Life and AD&D Insurance

Paid Time Off and Holidays

Skills Development, Training andCareer

Zusammenfassung

Cintas Corporation seeks a Service Manager to lead our customer-facing Service team, overseeing hiring, performance management, and daily operations to deliver world-class service to customers. You will drive achievement of sales, profit, inventory and payroll goals while managing a budget and ensuring a safe, high-performing work environment.

Responsibilities include facilitating the team, resolving customer issues, and providing leadership at customer sites.

Qualifikationen

• Required: Valid driver's license.
• High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred.

Aufgaben

• Directly manage the customer-facing service team and oversee performance.
• Hire, train, and evaluate staff; ensure high customer satisfaction.
• Provide hands-on support with field service and deliveries when needed.
• Manage budgets, sales, and payroll goals; ensure safety and compliance.

Kenntnisse

Valid driver's license

Ausbildung

High School Diploma/GED

Bachelor's Degree or equivalent work experience

Jobbeschreibung

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Title: Service Manager

Location:

Westland, MI, US, 48185

Requisition Number: 234363

Job Description

Cintasis seeking a Service Manager to directly manage our customer facing Service team. Responsibilitiesinclude hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventoryand payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.

Skills/Qualifications

Required

• Valid driver's license
• High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred

Preferred

• Experience in industrial sales or customer service
• Availability to start within two weeks after offer made/accepted

Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, our employee-partners enjoy:

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.

Job Category: Service
Organization: Rental
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift
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Nearest Major Market: Detroit
Job Segment: Payroll, Service Manager, Manager, Performance Management, Finance, Customer Service, Management, Human Resources