Service Manager: Lead Customer Care & Operations

Cintas Corporation; San Leandro (CA); On-site; USD 83,000 - 110,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

Competitive Pay

401(k) with Match/ESOP

Life & Disability Insurance

Paid Time Off

Career Development

Job summary

Cintas Corporation seeks a Service Manager to directly oversee our customer-facing Service team. Responsibilities include hiring, performance management, and driving team performance to meet sales and payroll goals while maintaining strong customer satisfaction.

The role requires a hands-on leader who can train staff on sales techniques, support field operations, and ensure a high standard of service at customer sites. A valid driver’s license is required.

Qualifications

• Valid driver's license required.
• High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred.

Responsibilities

• Directly manage the customer-facing Service team and oversee hiring and performance management.
• Lead the team to achieve sales, profit, inventory, and payroll goals while maintaining a high level of customer satisfaction.
• Train the team on effective sales techniques and ensure goodwill at customer sites.
• Provide hands-on support to reports, including visiting customers when necessary and assisting in pickups/deliveries.
• Manage budgets and address operational issues impacting service quality and customer relationships.

Skills

Driver's license

Experience in industrial sales

Experience in customer service

Education

High School Diploma/GED

Bachelor's Degree or equivalent work experience

Job description

Cintas Corporation seeks a Service Manager to directly oversee our customer-facing Service team. Responsibilities include hiring, performance management, and driving team performance to meet sales and payroll goals while maintaining strong customer satisfaction.

The role requires a hands-on leader who can train staff on sales techniques, support field operations, and ensure a high standard of service at customer sites. A valid driver’s license is required.