Service Manager: Lead Customer Care & Operations

Cintas Corporation; San Leandro (CA); On-site; USD 83,000 - 110,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

Competitive Pay

401(k) with Match/ESOP

Life & Disability Insurance

Paid Time Off

Career Development

Job summary

Cintas Corporation seeks a Service Manager to directly oversee our customer-facing Service team. Responsibilities include hiring, performance management, and driving team performance to meet sales and payroll goals while maintaining strong customer satisfaction.

The role requires a hands-on leader who can train staff on sales techniques, support field operations, and ensure a high standard of service at customer sites. A valid driver’s license is required.

Qualifications

• Valid driver's license required.
• High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred.

Responsibilities

• Directly manage the customer-facing Service team and oversee hiring and performance management.
• Lead the team to achieve sales, profit, inventory, and payroll goals while maintaining a high level of customer satisfaction.
• Train the team on effective sales techniques and ensure goodwill at customer sites.
• Provide hands-on support to reports, including visiting customers when necessary and assisting in pickups/deliveries.
• Manage budgets and address operational issues impacting service quality and customer relationships.

Skills

Driver's license

Experience in industrial sales

Experience in customer service

Education

High School Diploma/GED

Bachelor's Degree or equivalent work experience

Job description

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Title: Service Manager

Location:

San Leandro, CA, US, 94577

Requisition Number: 234560

Job Description

Cintasis seeking a Service Manager to directly manage our customer facing Service team. Responsibilitiesinclude hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventoryand payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.

Skills/Qualifications

Required

• Valid driver's license
• High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred

Preferred

• Experience in industrial sales or customer service
• Availability to start within two weeks after offer made/accepted

Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, our employee-partners enjoy:

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities


Compensation
A reasonable estimate of base salary for this role ranges between $82,960 - $110,314/Year and is eligible for an annual target bonus. The bonus earned is based on the performance of the individual, location, division, and/or company. The range takes into account factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, and other business and organization needs. Please note, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decision are dependent on the facts and circumstances of each decision.


Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.

Job Category: Service
Organization: Rental
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift
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Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland
Job Segment: Payroll, Service Manager, Manager, Performance Management, Finance, Customer Service, Management, Human Resources