Customer Service & Operations Manager

Cintas Corporation; Maryland; On-site; USD 83,000 - 110,000; Full time

Job summary

Cintas Corporation seeks a Service Manager to directly lead our customer-facing Service team. Responsibilities include hiring and performance management, guiding team performance, resolving customer issues, training on sales techniques, and delivering world-class service at client sites while meeting sales, profit, inventory and payroll goals.

The role involves hands-on support for reports, driving a company vehicle, and performing managerial duties.

Qualifications

• Requires valid driver's license.
• High School Diploma/GED required; Bachelor's degree or equivalent experience preferred.

Responsibilities

• - Manage and develop the customer-facing Service team.
• - Hire and perform performance management; drive customer satisfaction and issue resolution.
• - Train team on effective sales techniques and maintain goodwill with customers.
• - Achieve sales, profit, inventory and payroll goals; manage budget and operations.

Skills

Valid driver's license

Education

High School Diploma/GED

Bachelor's Degree or equivalent

Job description

Cintas Corporation seeks a Service Manager to directly lead our customer-facing Service team. Responsibilities include hiring and performance management, guiding team performance, resolving customer issues, training on sales techniques, and delivering world-class service at client sites while meeting sales, profit, inventory and payroll goals.

The role involves hands-on support for reports, driving a company vehicle, and performing managerial duties.