Service Manager – Lead Customer Solutions & Growth

Nebraska Machinery Company (NMC); Nebraska; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical (and FSA/HSAplans) Insurance

Paid Vacation and Holidays

Company-paid Basic Life Insurance

Supplemental Term Life Insurance

401(k) with Match

Tuition Reimbursement and In-house培训

Paid Military Leave

Short and Long-Term Disability

Safety Glasses

Job summary

RION Equipment, formerly NMC Material Handling, is seeking a Manager of Service to oversee branch operations and drive profitability while upholding safety and quality standards.

You will serve as the primary liaison for customers on service and parts issues, reviewing history, warranty records, and program initiatives to grow service opportunities. The role also focuses on planning and controlling service activities and developing the service team.

Responsibilities

• Acts as primary contact for customers in all matters pertaining to service and parts such as technical issues, diagnosing equipment failures, invoice and repair inquiries, etc.
• Initiates contact with customer regarding current and future service needs by reviewing service history, warranty records and product improvement and support programs.
• Makes policy and work decisions based upon best interest of RION Equipment and customer.
• Plans, manages and controls all service-related activities associated with service repair work including effective execution of preventative maintenance scheduling program and customer satisfaction initiatives.
• Strives for constant improvement and development of service department by researching and developing new techniques and procedures to increase overall efficiency of service department operation. Manages employees within the department including but not limited to hiring, training and developing employees, delegating work assignments, writing and conducting performance appraisals, coaching and counseling employees, and administering disciplinary procedures.

Job description

RION Equipment, formerly NMC Material Handling, is seeking a Manager of Service to oversee branch operations and drive profitability while upholding safety and quality standards.

You will serve as the primary liaison for customers on service and parts issues, reviewing history, warranty records, and program initiatives to grow service opportunities. The role also focuses on planning and controlling service activities and developing the service team.