Branch Service Manager: Lead Team & Grow Service

Rihm Family Companies; Winona (MN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental insurance

Vision insurance

HSA employer contribution

401(k) with employer match

Life insurance

Long-term disability

Supplemental insurance

Training & development

Employee discounts

Tool reimbursement

Job summary

Rihm Family Companies in Winona, MN seeks a Branch Service Manager to guide the Branch Service Department, drive monthly and annual budget goals, and set technician expectations for growth and efficiency.

You will coach a team of union and non‑union staff, collaborate with leadership to meet department targets, ensure safety and compliance, review service orders, and maintain strong customer relationships.

Qualifications

• 10+ years' experience in automotive or truck service department.
• 5+ years of successful supervisory experience.
• Associate's degree in business or management preferred.

Responsibilities

• Lead and supervise branch Service employees to achieve customer outcomes.
• Develop monthly and annual department budget goals with leadership.
• Ensure safe, compliant working environment and proper tool inventory.
• Review service orders and assist in invoicing and warranty processes.
• Foster teamwork and maintain strong customer relationships.

Skills

Supervisory experience

Automotive service knowledge

Communication skills

Analytical thinking

Problem solving

MS Office / Computer skills

Education

Associate's degree in business or management

Tools

MS Office

Job description

Rihm Family Companies in Winona, MN seeks a Branch Service Manager to guide the Branch Service Department, drive monthly and annual budget goals, and set technician expectations for growth and efficiency.

You will coach a team of union and non‑union staff, collaborate with leadership to meet department targets, ensure safety and compliance, review service orders, and maintain strong customer relationships.