Service Manager: Lead Equipment Maintenance & Growth

Sunbelt Rentals, Inc.; Pecos (TX); On-site; USD 71,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

401(k) Match

Paid Holidays & PTO

Tuition Reimbursement

Employee Assistance Program (EAP)

Job summary

Sunbelt Rentals is seeking a Service Manager to oversee the servicing of company and customer equipment in a timely, cost-effective manner. You will lead a team of mechanics, schedule work, and ensure safety and quality standards are met across our North American fleet.

In this role you will develop staff, manage parts and warranties, and maintain detailed service records while delivering exceptional customer service and uptime for our customers.

Qualifications

• Valid driver's license.
• Extensive experience in the repair and maintenance of self-propelled platforms and lifts.
• Knowledge of work planning and scheduling and other supervisory activities.
• Strong understanding of equipment capabilities and safety requirements.
• Planning and management experience.
• Computer literacy.
• Reporting experience.
• Inventory management experience.

Responsibilities

• Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down).
• Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
• Orders parts in order to maintain adequate supplies.
• Provides training and assistance to staff mechanics.
• Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
• Evaluates all equipment after repairs, maintenance or safety checks.
• Documents equipment status before and after rental.
• Handles customer complaints regarding equipment condition or operation.
• Promote safety awareness
• Perform quality control checks
• Update, maintain and keep organized equipment service records
• Create, update, close and bill work orders
• File warranty claims in a timely fashion
• Commission New Equipment
• Order parts, return parts, and perform parts inventory
• Disposal of Solid and Hazardous Material Waste
• Reporting to include: Equipment due for service, Fleet status Reporting, Equipment Service Record Reporting, Open work order report, Warranty claim summary report, Inventory management, Parts & merchandise detail reporting, Financial and historical trending, Service department financial summary, Shop foreman performance tool, Work order chargeback, Halt report, Open PO report, Tech paid hours vs. worked hour report
• Perform other duties assigned as assigned by the manager.

Skills

Valid driver's license

Repair & maintenance experience (self‑

Job description

Sunbelt Rentals is seeking a Service Manager to oversee the servicing of company and customer equipment in a timely, cost-effective manner. You will lead a team of mechanics, schedule work, and ensure safety and quality standards are met across our North American fleet.

In this role you will develop staff, manage parts and warranties, and maintain detailed service records while delivering exceptional customer service and uptime for our customers.