Service Manager: Lead Auto Service & Guest Experience

Goodyear; Houma, Northern (LA, KY); Hybrid; USD 52,000 - 80,000; Full time

Benefits offered by this job

Medical plans

401(k)

Certification reimbursement

Paid vacations

Job summary

Goodyear is seeking a Service Manager to join one of its auto service centers, delivering outstanding service while overseeing the service department. You will schedule staff, manage appointments, and coordinate workflow to ensure quality work for guests.

Ideal candidates bring automotive service management experience and strong guest-focused selling skills to drive service and tire sales, while leading a team in a fast-paced environment. We offer training and opportunities for advancement.

Qualifications

• Minimum 1 year of automotive service management experience.
• Valid driver's license.
• Must be at least 18 years old.
• No relocation offered for this position.
• Legally authorized to work in the U.S. without sponsorship now or in the future.

Responsibilities

• Manage the service department by scheduling associates, service appointments, and organizing workflow to deliver quality work on time.
• Help drive and reach sales goals through guest interactions including tire and service sales.
• Build guest relationships and act as liaison between technicians and guests.
• Contribute to training and development of service department associates.
• Articulate warranties, promotions, and advertisements.
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines.
• Maintain a clean and safe work and guest area.
• Perform manual tasks for extended periods, including lifting tires and wheels, standing, bending, and squatting.

Skills

Automotive service management

Guest relations

Sales skills

Team leadership

Scheduling & workflow management

Communication

Job description

Goodyear is seeking a Service Manager to join one of its auto service centers, delivering outstanding service while overseeing the service department. You will schedule staff, manage appointments, and coordinate workflow to ensure quality work for guests.

Ideal candidates bring automotive service management experience and strong guest-focused selling skills to drive service and tire sales, while leading a team in a fast-paced environment. We offer training and opportunities for advancement.