Service Manager: Lead a Fast-Paced, Customer-Focused Store

Hy-Vee, Inc.; Des Moines (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

Hy-Vee, Inc. is seeking a Service Manager to keep the store running smoothly by supervising and coordinating activities across departments and ensuring prompt, friendly service for every customer.

You will lead by example, manage schedules, handle customer issues, oversee merchandising and safety, and train associates to deliver results in a fast-paced retail environment. This role requires strong communication, problem solving, and a customer-first mindset to help Hy-Vee achieve its goals.

Qualifications

• High school diploma or equivalent required.
• Two or more years of related work experience preferred.
• Experience supervising or leading retail teams is a plus.

Responsibilities

• Greet customers and provide prompt, friendly service.
• Lead by example and maintain positive employee relations store-wide.
• Plan, prepare, and adjust work schedules; assign duties and follow up on tasks.
• Supervise departments and assist with merchandising, safety, and policy adherence.
• Train staff on store policies and procedures and address customer issues professionally.

Skills

Customer service excellence

Team leadership

Scheduling and planning

Conflict resolution

Education

High school diploma or equivalent

Two+ years related experience

Job description

Hy-Vee, Inc. is seeking a Service Manager to keep the store running smoothly by supervising and coordinating activities across departments and ensuring prompt, friendly service for every customer.

You will lead by example, manage schedules, handle customer issues, oversee merchandising and safety, and train associates to deliver results in a fast-paced retail environment. This role requires strong communication, problem solving, and a customer-first mindset to help Hy-Vee achieve its goals.