Retail Service Manager - Lead a Friendly, High-Performing Store

Hy-Vee; Kearney (NE); Hybrid; USD 22,000 - 33,000; Full time

Job summary

Hy-Vee is seeking a Service Manager to keep the store running smoothly by supervising employees and ensuring friendly service. You will lead by example, manage schedules, train staff, and address customer issues across departments.

In this fast-paced retail role, you will oversee merchandising, safety, and policy compliance while driving teamwork and operational excellence to deliver a helpful smile in every aisle.

Qualifications

• High school diploma or equivalent required or experience in a similar role.
• Proven customer service and team leadership abilities.
• Experience planning schedules, training staff, and enforcing policies.

Responsibilities

• Supervise store employees across departments to ensure prompt service.
• Plan, prepare, and adjust work schedules; assign duties and monitor tasks.
• Handle customer issues promptly and professionally and train staff on policies.
• Manage merchandising, safety procedures, and store compliance.
• Review payroll-related records and maintain accurate employee data.

Skills

Customer service

Team leadership

Scheduling

Training

Safety procedures

Cash handling

Education

High school diploma or equivalent

Tools

POS system

Payroll system

Inventory software

Job description

Hy-Vee is seeking a Service Manager to keep the store running smoothly by supervising employees and ensuring friendly service. You will lead by example, manage schedules, train staff, and address customer issues across departments.

In this fast-paced retail role, you will oversee merchandising, safety, and policy compliance while driving teamwork and operational excellence to deliver a helpful smile in every aisle.