Service Manager: KPI-Driven Auto Shop Leader

United Access; Long Beach (CA); On-site; USD 70,000 - 75,000; Full time

Job summary

United Access in Long Beach, CA is seeking a Service Manager to lead the service department, drive performance, and deliver an exceptional customer experience. You will own operations, team performance, and service outcomes in a high-impact leadership role.

You'll manage daily workflows, coaching technicians, monitoring KPIs, and ensuring timely vehicle service, repairs, and installations. Strong DMS and CRM experience, plus solid computer literacy, are essential.

Qualifications

• 3+ years of automotive or dealership service experience.
• 2+ years of leadership experience managing technicians or service teams.
• Strong customer service and communication skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• High level of organization and accountability.
• Strong computer literacy and systems experience, including DMS usage.
• Valid driver’s license and acceptable driving history.

Responsibilities

• Lead daily operations of the service department, including workflow, scheduling, and quality control.
• Manage, coach, and develop Service Technicians and service staff.
• Ensure timely, high-quality vehicle service, repairs, and installations.
• Drive performance across key metrics: service revenue, profitability, technician productivity, and KPIs.
• Oversee all service-related administrative functions: work orders, billing, documentation, inventory, scheduling, and data accuracy.

Skills

Customer service

Communication

Leadership

Tools

DMS usage

CRM systems

Microsoft Office

Job description

United Access in Long Beach, CA is seeking a Service Manager to lead the service department, drive performance, and deliver an exceptional customer experience. You will own operations, team performance, and service outcomes in a high-impact leadership role.

You'll manage daily workflows, coaching technicians, monitoring KPIs, and ensuring timely vehicle service, repairs, and installations. Strong DMS and CRM experience, plus solid computer literacy, are essential.