Service Operations Lead (Auto Repair)

Kelley Auto Body; Decatur, Northern (IN, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Kelley Auto Body is seeking an Assistant Service Manager to support the Service Manager in running a profitable department. You will oversee technicians, advisors, and support staff, ensuring efficient workflow, quality control, and strong customer relations.

The role requires at least two years in auto repair, supervisory experience, and a focus on cost control, teamwork, and performance improvement within a busy dealership environment.

Qualifications

• A minimum of two years of experience in an auto repair facility.
• ASE certification is preferred.
• One year of supervisory experience.
• Must have excellent communication, supervisory, organizational and managerial talents.

Responsibilities

• Dispatching work to Technicians in an efficient manner.
• Strive for harmony and teamwork among employees and with other departments in dealership.
• Assist Manager with yearly forecast preparation with budget and business plan.
• Prepare reports for weekly meeting with Service Manager.
• Establish and ensure compliance with departmental procedures.
• Responsible for compliance with OSHA regulations.
• Hire, train, motivate, counsel, and monitor the performance of all service department staff.
• Direct and schedule the activities of all department employees.
• Provide technical assistance to employees as needed.
• Develop pay plans for positions under supervision.
• Monitor individual Technician hours, daily.
• Lead by example.
• Conduct meetings with department employees to discuss activities and problems of mutual interest and customer satisfaction.
• Conduct reviews of all employees.
• Establish and maintain good working relationships with customers to encourage referral and repeat business.
• Greet all customers promptly and ensure fair estimates.
• Handle customer complaints.
• Handle employee complaints.
• Render firm but fair decisions.
• Assist Manager to set pricing policies to achieve department gross profit targets.
• Work with Fixed Operations Director to establish service menu pricing.
• Break down estimates between labor and parts before the job is started so that the repair technicians are aware of time allowances.
• Check work to ensure a quality job.
• Manage work flow and delegation in departments to maximize efficiency.
• Manage scheduling system for interdepartmental employee vacation coverage.
• Keep educated on new technology and equipment, and ensure that employees using the new technology or equipment are properly trained.
• Keep service department clean and safe.
• Account for all documents.
• Maintain reporting systems required by general management and the factory.
• Monitor repair order trends, such as number of repair orders completed, items per repair order, dollar sales per repair order, etc.
• Monitor the location and care of shop tools.
• Follow up on parts department orders to ensure parts availability.

Skills

Supervisory experience

Excellent communication skills

Organizational skills

Managerial talents

Job description

Kelley Auto Body is seeking an Assistant Service Manager to support the Service Manager in running a profitable department. You will oversee technicians, advisors, and support staff, ensuring efficient workflow, quality control, and strong customer relations.

The role requires at least two years in auto repair, supervisory experience, and a focus on cost control, teamwork, and performance improvement within a busy dealership environment.