Service Department Leader - Auto Shop Operations

United Access L.L.C.; Georgia; On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Coverage

Life Insurance

401(k) Retirement Plan

PTO & Holidays

Cellphone stipend

Job summary

United Access is seeking a Service Manager in Houston, TX to lead the service department, drive performance, improve workflow, and deliver an exceptional customer experience. This hands-on leadership role manages technicians, oversees daily operations, and takes ownership of service results.

In this position you will focus on optimizing service metrics, coordinating with Sales and Parts, and ensuring accurate scheduling, billing, and inventory control in a busy repair environment.

Qualifications

• 3+ years of automotive/service experience.
• 2+ years of leadership experience managing technicians.
• Experience with DMS systems is required.

Responsibilities

• Lead daily service operations, scheduling, and workflow.
• Manage and develop Service Technicians.
• Drive metrics: service revenue, productivity, turnaround time, customer satisfaction.
• Partner with Sales and Parts to support operations.
• Oversee work orders, billing, and inventory.

Skills

Leadership

Organization

Multitasking

Communication

Tools

DMS systems

Excel

Job description

United Access is seeking a Service Manager in Houston, TX to lead the service department, drive performance, improve workflow, and deliver an exceptional customer experience. This hands-on leadership role manages technicians, oversees daily operations, and takes ownership of service results.

In this position you will focus on optimizing service metrics, coordinating with Sales and Parts, and ensuring accurate scheduling, billing, and inventory control in a busy repair environment.