Service Manager - Heavy Equipment & Customer Excellence

COLUMBUS EQUIPMENT COMPANY; Cincinnati (OH); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Paid vacation

PTO

STD insurance

Life insurance

Disability insurance

Paid holidays

Tailored training

Tuition assistance

Succession pathway

Job summary

Columbus Equipment Company is seeking a Service Manager to lead the service department, ensure customer satisfaction, and drive profitability. You will oversee workflow, invoicing, and coordination with technicians to maintain high productivity and safety standards.

The role emphasizes strong leadership, clear communication, and teamwork within a fast-paced environment, with a commitment to delivering exceptional service and asset care.

Qualifications

• Three or more years of experience with earth moving equipment parts and service in a customer contact position.
• Proven track record in customer satisfaction.
• Strong leadership and coaching abilities.
• Excellent verbal and written communications.
• Able to work well in a team environment.
• Must pass a Pre-Employment Criminal Background screening and DOT Drug Test.

Responsibilities

• The Service Manager is responsible for customer satisfaction and overall profitability within the service department's areas of responsibility.
• Communicates with customers and ethically resolves disputes keeping the customer and company's interest in mind.
• Responsible for timely paperwork flow keeping work in process as low as possible.
• Provides timely and accurate invoices to customers with the assistance of service team members.
• Responsible for the human resources within the department, with a focus of maintaining a high level of technician productivity, efficiency, and safety.
• Recommends and oversees replacement and repair of internal physical assets.

Skills

Customer service

Leadership

Communication

Problem solving

Teamwork

Education

High school diploma

College/Tech training

Tools

Basic computer skills

Job description

Columbus Equipment Company is seeking a Service Manager to lead the service department, ensure customer satisfaction, and drive profitability. You will oversee workflow, invoicing, and coordination with technicians to maintain high productivity and safety standards.

The role emphasizes strong leadership, clear communication, and teamwork within a fast-paced environment, with a commitment to delivering exceptional service and asset care.