Senior Service Manager – Heavy Equipment

CEC Branding; Cadiz Township (OH); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401K

Vacation and PTO

STD, Life, and Disability Insurance

Paid Holidays

Tailored Training

Tuition Assistance/Reimbursement

Succession Pathway

Job summary

Columbus Equipment Company is seeking a Service Manager to oversee the service department, ensuring customer satisfaction and profitability across all service activities. You will lead a team, resolve disputes ethically, and keep paperwork flowing efficiently.

The role requires a track record in customer service, strong leadership, and the ability to communicate clearly with customers and staff. A background check and DOT drug test are required, with opportunities for career growth and

Qualifications

• Three or more years of experience with earth moving equipment parts and service in a customer contact position.
• Proven track record in customer satisfaction
• Ability to pass Pre-Employment Criminal Background screening and DOT Drug Test
• Strong leadership and coaching abilities
• Excellent verbal and written communications
• Able to work well in a team environment
• Basic computer skills

Responsibilities

• The Service Manager is responsible for customer satisfaction and overall profitability within the service department's areas of responsibility
• Communicates with customers and ethically resolves disputes keeping the customer and company's interest in mind
• Responsible for timely paperwork flow keeping work in process as low as possible
• Provides timely and accurate invoices to customers with the assistance of service team members
• Responsible for the human resources within the department, with a focus of maintaining a high level of technician productivity, efficiency, and safety
• Recommends and oversees replacement and repair of internal physical assets

Skills

Leadership

Coaching

Communication

Problem solving

Teamwork

Customer service

Computer skills

Education

High school diploma

Job description

Columbus Equipment Company is seeking a Service Manager to oversee the service department, ensuring customer satisfaction and profitability across all service activities. You will lead a team, resolve disputes ethically, and keep paperwork flowing efficiently.

The role requires a track record in customer service, strong leadership, and the ability to communicate clearly with customers and staff. A background check and DOT drug test are required, with opportunities for career growth and