Field Service Supervisor - Heavy Equipment & Customer Impact

Columbus Equipment Company; Columbus (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401K

Vacation and PTO

STD, Life, Disability Insurance

Paid Holidays

Tailored Training

Tuition Assistance/Reimbursement

Job summary

Columbus Equipment Company, Ohio's Dependable Dealer, seeks a Service Manager to oversee field repairs, scheduling, and service operations. Lead technicians, coordinate with parts, and ensure safety while delivering top-tier customer service.

Applicants should have a high school diploma and at least five years of related experience, plus a valid driver’s license, strong communication, and PC proficiency. This role offers growth, competitive benefits, and a collaborative team environment.

Qualifications

• High School diploma or equivalent.
• Minimum five years of related experience in service/maintenance.
• Valid Driver’s License and clean driving record.
• Strong written and verbal communication with customers.
• Proficiency with office software and basic admin tasks.

Responsibilities

• Provides detailed quotes with repair scope to customers.
• Discusses required service work prior to repairs.
• Follows up with customers on completed jobs.
• Maintains customer satisfaction and service team performance.
• Opens and maintains field work order files.
• Coordinates with service admin to process and close orders.
• Assists Shop Foreman and mechanics as needed.
• Maintains communications with Service Manager on field activities.
• Ensures clean safety practices and proper incident reporting.
• Manages field fleet, repairs, appearance, and cost controls.
• Schedules field campaigns to meet manufacturer deadlines.
• Helps procure parts and supplies in cooperation with Parts.
• Promotes good customer and employee relations.
• Mentors and trains staff to uphold teamwork and performance.
• Tracks departmental performance with visual controls and reports.

Skills

Customer service

Leadership

Team management

Communication

Problem solving

Decision making

Education

High School diploma

Tools

MS Office

Job description

Columbus Equipment Company, Ohio's Dependable Dealer, seeks a Service Manager to oversee field repairs, scheduling, and service operations. Lead technicians, coordinate with parts, and ensure safety while delivering top-tier customer service.

Applicants should have a high school diploma and at least five years of related experience, plus a valid driver’s license, strong communication, and PC proficiency. This role offers growth, competitive benefits, and a collaborative team environment.