Service Operations Manager — Lead Dispatch & Tech Teams

LeoForce; Chicopee (MA); On-site; USD 85,000 - 110,000; Full time

Job summary

LeoForce is seeking a Service Manager in Massachusetts to lead a field team handling dock equipment, overhead doors, and related systems. You will coach technicians, schedule and dispatch calls, and own customer issue escalations while driving safety and KPI performance.

You’ll partner with parts, sales, and installation teams to ensure seamless service delivery, monitor labor hours, and provide ongoing training. A strong leadership presence and a clean driving record are required.

Qualifications

• Must have proven experience managing a service team.
• Deep knowledge of overhead doors, dock levelers, and related systems.
• Strong leadership and communication skills.
• Valid driver's license with clean record.

Responsibilities

• Lead, coach, and support technicians to perform safe, high-quality work.
• Schedule and dispatch service calls for dock equipment, overhead doors, gates, and related systems.
• Act as the main point of contact for service-related customer issues and escalations.
• Monitor labor hours and service KPIs to keep operations on track.
• Coordinate with parts, sales, and installation teams to ensure seamless service delivery.
• Promote a strong safety culture and ensure OSHA and company compliance.

Skills

Experience leading a service team

Strong leadership & communication

Valid driver's license

Education

OSHA certification

Tools

NetSuite

Job description

LeoForce is seeking a Service Manager in Massachusetts to lead a field team handling dock equipment, overhead doors, and related systems. You will coach technicians, schedule and dispatch calls, and own customer issue escalations while driving safety and KPI performance.

You’ll partner with parts, sales, and installation teams to ensure seamless service delivery, monitor labor hours, and provide ongoing training. A strong leadership presence and a clean driving record are required.