Service Manager - Customer Experience Leader

Sprouts Farmers Market; Rio Rancho (NM); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

401(k) with company match

Discount for you and family

Flexible schedules

Employee Assistance Program (EAP)

Job summary

Sprouts Farmers Market in Rio Rancho, NM seeks a Service Manager to lead front-end operations, supervise the store in the Store Manager’s absence, and drive exceptional customer service in a fast-paced environment.

You will recruit, train, schedule, and develop hourly team members, maintaining strong communication with leadership while focusing on sales, labor, and margin goals. Grow with a company that values service and teamwork.

Qualifications

• Demonstrated leadership with a focus on customer service and team development.
• Ability to schedule, train, and recruit hourly staff and manage performance.

Responsibilities

• Lead front-end operations and store-level leadership in the absence of the Store Manager.
• Drive customer satisfaction and sales through staff engagement and process improvements.
• Oversee scheduling, training, and development of team members; manage inventory and merchandising.
• Ensure compliance with safety, health, and company policies; handle cash and end-of-day reconciliations.

Skills

Leadership

Customer service

Team building

Scheduling

Hiring

Communication

Cash handling

Microsoft Office

Tools

Microsoft Office

Bookkeeping software

HR software

Job description

Sprouts Farmers Market in Rio Rancho, NM seeks a Service Manager to lead front-end operations, supervise the store in the Store Manager’s absence, and drive exceptional customer service in a fast-paced environment.

You will recruit, train, schedule, and develop hourly team members, maintaining strong communication with leadership while focusing on sales, labor, and margin goals. Grow with a company that values service and teamwork.