Guest Experience Leader

Sprouts Farmers Market, Inc.; Loveland (CO); On-site; USD 3,072,000 - 4,918,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts 15% for household

401(k) retirement with company match

Vacation accrual

DailyPay

Job summary

Sprouts Farmers Market, Inc. is seeking a Service Manager who leads front-end operations and delivers outstanding customer service in a fast-paced store environment. You will supervise scheduling, training, recruitment, and performance, while driving sales and store goals.

This role requires strong leadership, clear communication, and a commitment to safety and standards. The ideal candidate will manage hourly staff, engage with customers, handle day-to-day store operations, and support the

Qualifications

• Be at least 21 years of age.
• Have a high school diploma or equivalent; degree in business management, marketing, retailing, communications, advertising, or related field preferred.
• Have demonstrated success leading total building operations with integrity, including profit and loss, safety, staffing, disciplinary actions, training, developing leaders, conducting performance appraisals, meeting deadlines, managing inventory and shrink.
• Professional communication skills, both written and verbal, along with attention to detail, analytical, and solution-focused decisiveness.
• Be proficient in Microsoft Office, bookkeeping/accounting, time and attendance, and human resources software.
• Be flexible to work a schedule that changes based on business needs, including nights, weekends, and holidays.
• Able to lift 60 pounds between 15 inches and 70 inches above the ground, lifting heavier items is required occasionally.
• Pushing and pulling racks and U-boats of merchandise is common throughout a typical day.
• Stand on hard surfaces continuously, walk up to 2 miles, reach vertically to access upper levels, and transfer items horizontally.
• Wear PPE as required (non-slip shoes, etc.).
• Tools and equipment used include computer, ovens, freezers, scales, cash register, pallets, etc.

Responsibilities

• Lead front-end operations and store-wide leadership in absence of Store Manager.
• Drive store sales, labor, margins, and shrink goals.
• Recruit, engage, and retain team members, and manage staffing and performance.
• Prepare schedules, train team members, and conduct performance appraisals.
• Ensure compliance with safety, labeling, health, and weights and measures standards.
• Maintain clean, organized, and properly signed store areas.

Skills

21+ years old

High school diploma

Bachelor’s degree preferred

Leadership & P&L experience

Strong communication

MS Office & HR software

Flexible schedule

Lifting up to 60 lbs

Manual dexterity & endurance

Education

High school diploma or equivalent

Degree in business related field preferred

Tools

Microsoft Office

Bookkeeping software

Time & attendance software

HR software

Job description

Sprouts Farmers Market, Inc. is seeking a Service Manager who leads front-end operations and delivers outstanding customer service in a fast-paced store environment. You will supervise scheduling, training, recruitment, and performance, while driving sales and store goals.

This role requires strong leadership, clear communication, and a commitment to safety and standards. The ideal candidate will manage hourly staff, engage with customers, handle day-to-day store operations, and support the