Service Manager: Front-End Leader & Store Operations

Sprouts Farmers Market; Tucker (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Sick time plan

Vacation accrual plan

Career growth

Employee discount

Flexible schedules

401(K) Retirement savings plan with a?

Job summary

Sprouts Farmers Market is seeking a Service Manager to drive customer satisfaction and mentor a high-performing team in a fast-paced store environment. You will lead front-end operations, schedule staff, and act as the store's operational leader in the absence of the Store Manager and Assistant Store Manager.

The role emphasizes sales growth, labor control, and shrink reduction, with a focus on safety, product knowledge, and community engagement.

Qualifications

• Be at least 21 years of age.
• High school diploma or equivalent; degree in business management, marketing, retailing, communications, advertising, or related field preferred.
• Have demonstrated success leading total building operations with integrity, including profit and loss, safety, staffing, disciplinary actions, training, developing leaders, conducting performance appraisals, meeting deadlines, managing inventory and shrink.
• Professional communication skills, both written and verbal, with attention to detail, analytical, and solution-focused decisiveness.
• Be proficient in Microsoft Office, bookkeeping/accounting, time and attendance, and human resources software.
• Be flexible to work a schedule that changes based on business needs, including nights, weekends, and holidays.

Responsibilities

• Positively shape the culture in the store by modeling the leadership behaviors aligned to Sprouts values.
• Consistently drive customer satisfaction by ensuring team members provide superior customer service throughout the store.
• Demonstrate product knowledge when assisting customers and working with team members.
• Listen to and resolve customer complaints in compliance with company standards.
• Lead front end operations and ensure department records and cash handling comply with policies.
• Organize in-store hiring events, interviews and build candidate pipeline with Region Talent Advisor Specialist.
• Responsible for hourly team member staffing, scheduling, training, and development as well as performance appraisals.
• Coordinate and execute Team Member Appreciation Week and recognition programs.
• Oversee Administrative Coordinator, Head Cashiers, Cashiers, Courtesy Clerks, and In-Store Shoppers.
• Foster a positive and engaging work environment while adhering to safety, health, and compliance regulations.

Skills

Leadership

Professional communication

Attention to detail

Analytical

Decision making

Flexibility

Education

High school diploma or equivalent; degree in business/marketing/retail/communications/advertising preferred

Tools

Microsoft Office

Bookkeeping/Accounting

Time and attendance

Human resources software

Job description

Sprouts Farmers Market is seeking a Service Manager to drive customer satisfaction and mentor a high-performing team in a fast-paced store environment. You will lead front-end operations, schedule staff, and act as the store's operational leader in the absence of the Store Manager and Assistant Store Manager.

The role emphasizes sales growth, labor control, and shrink reduction, with a focus on safety, product knowledge, and community engagement.