Front-End Service Manager | Customer Experience Leader

Sprouts Healthy Communities Foundation; San Diego (CA); On-site; USD 31,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

15% employee discount

Flexible schedules

401(k) retirement plan

Career growth opportunities

Job summary

Sprouts Farmers Market is seeking a Service Manager in San Diego to lead front-end operations, drive customer satisfaction, and oversee store activities in the absence of store leadership. You will recruit, train, and develop hourly staff, schedule shifts, and monitor performance to achieve sales, labor, and margin goals while ensuring safety and compliance.

The role emphasizes hands-on leadership, outstanding customer service, strong communication, and the ability to adapt to a fast-paced

Qualifications

• Be at least 21 years of age.
• High school diploma or equivalent; degree preferred in business management, marketing, retailing, or related field.
• Proven success leading total building operations with integrity, including profit and loss, safety, staffing, training, and performance appraisals.
• Professional communication skills, both written and verbal, with attention to detail and problem solving.
• Proficiency in Microsoft Office, bookkeeping/accounting, time and attendance, and HR software.
• Flexible to work nights, weekends, and holidays.

Responsibilities

• Lead front-end operations and oversee store in the absence of store leadership.
• Develop and manage work schedules, training, and development for team members.
• Drive store sales, labor, and margins while upholding safety and compliance.
• Recruit, hire, and build a pipeline of candidates with regional support.
• Ensure quality customer service and resolve complaints per company standards.
• Coordinate promotions, day-to-day floor moves, and displays to optimize sales.

Skills

Leadership

Customer service

Communication

Scheduling

Microsoft Office

Education

High school diploma

Job description

Sprouts Farmers Market is seeking a Service Manager in San Diego to lead front-end operations, drive customer satisfaction, and oversee store activities in the absence of store leadership. You will recruit, train, and develop hourly staff, schedule shifts, and monitor performance to achieve sales, labor, and margin goals while ensuring safety and compliance.

The role emphasizes hands-on leadership, outstanding customer service, strong communication, and the ability to adapt to a fast-paced