Service Manager: Branch Operations Leader

Atlas Machine and Supply; Indianapolis (IN); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

401(k) Company Matching

Health, Dental, and Vision insurance

Company-paid life insurance, short/长期?

Job summary

Atlas Machine & Supply is seeking a Service Manager in Indianapolis to oversee branch operations and service technicians, ensuring efficient scheduling, safety, and customer satisfaction. You will coordinate with dispatch and admin teams and drive utilization and profitability.

The role requires leadership, strong communication, and a solid background with industrial air compressor systems. A high school diploma or equivalent is required, with preference for prior management experience.

Qualifications

• Knowledge and experience with industrial air compressor systems preferred.
• High school diploma or GED required, or a minimum of three years of experience in the air compressor industry.
• Previous management experience preferred but not required.
• Strong ability to manage timelines, prioritize responsibilities, and complete assigned tasks efficiently.
• Excellent interpersonal, written, and verbal communication skills.
• Strong problem-solving skills, including the ability to analyze data and develop effective solutions.
• Strong critical-thinking skills with an emphasis on logical reasoning and sound decision-making.
• Proficiency in Microsoft Office Suite and general computer applications.
• Ability to understand, prepare, and present reports as needed.

Responsibilities

• Collaborate with Dispatch, Parts, and administrative teams to manage the day-to-day scheduling of service technicians and achieve utilization and profitability goals.
• Manage service technicians to ensure proper conduct, task completion, safety practices, and professional customer etiquette.
• Communicate with technicians regarding schedules, service issues, and concerns.
• Monitor and approve purchases related to emergency service jobs and non-stock items.
• Conduct periodic team meetings to develop strategies, address challenges, and improve overall performance.
• Conduct technician performance reviews and provide ongoing feedback.
• Review FSRs, timekeeping, and job wrap-up activities for accuracy and completeness.
• Communicate with customers regarding schedules, service issues, and concerns.
• Conduct customer site visits to assess account health and identify opportunities.
• Review service repair quotes as needed and communicate them to customers.
• Ensure timely review and billing of service jobs.
• Collaborate with the Service Agreement Coordinator to maximize the efficiency of preventative maintenance schedules.
• Ensure service technicians comply with company-established directives, policies, and standards.
• Collaborate with Sales, customers, and other key team members to develop effective solutions.
• Assist Regional Account Managers with technical customer calls and review work scopes for accuracy.
• Develop and implement timely solutions to customer issues and concerns.
• Build and maintain strong customer relationships while maintaining and improving attachment rates.
• Ensure clear, accurate, and timely communication across all channels.
• Maintain branch organization and uphold housekeeping standards.
• Ensure accurate purchase order capture and effective management of open jobs.
• Participate in the manager on-call rotation for after-hours emergency calls.
• Perform other duties as assigned by management or in accordance with Atlas bylaws, policies, and standards.

Skills

Interpersonal communication

Written communication

Verbal communication

Problem-solving

Critical thinking

Time management

Data analysis

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office Suite

Reports presentation

Job description

Atlas Machine & Supply is seeking a Service Manager in Indianapolis to oversee branch operations and service technicians, ensuring efficient scheduling, safety, and customer satisfaction. You will coordinate with dispatch and admin teams and drive utilization and profitability.

The role requires leadership, strong communication, and a solid background with industrial air compressor systems. A high school diploma or equivalent is required, with preference for prior management experience.