Branch Service Manager, Industrial Equipment

Wolter, Inc.; Indianapolis (IN); On-site; USD 93,000 - 109,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan with company match

Life Insurance

Disability Insurance

Paid Time Off and holidays

Job summary

Wolter, Inc. is seeking a Service Manager at our Indianapolis location to lead the branch service department, drive customer satisfaction, and meet profit goals.

You will partner with Leadership to develop budgets and supervise staff, ensuring service excellence and timely billing. The role requires extensive experience in industrial equipment service, strong leadership, and the ability to coordinate across parts, sales, and corporate training teams.

Qualifications

• Five+ years in a service environment.
• At least two years in a supervisory role.
• Knowledge of industrial powered equipment and the industry.
• Strong leadership to drive results through others.
• Ability to plan ahead over 1–2 years.

Responsibilities

• Maintain high customer satisfaction.
• Meet and exceed profit objectives.
• Assist field sales and service teams with customer calls and service solutions.
• Supervise branch service staff and ensure timely reviews and meetings.
• Oversee service fleet maintenance and billing processes.

Skills

Leadership

Planning

Communication

Microsoft Excel

Team management

Customer satisfaction

Tools

Microsoft Excel

PowerPoint

Word

Job description

Wolter, Inc. is seeking a Service Manager at our Indianapolis location to lead the branch service department, drive customer satisfaction, and meet profit goals.

You will partner with Leadership to develop budgets and supervise staff, ensuring service excellence and timely billing. The role requires extensive experience in industrial equipment service, strong leadership, and the ability to coordinate across parts, sales, and corporate training teams.