Service Manager: Lead a Modern, Growth-Driven Auto Shop

Ed Martin Automotive Group; Carmel (AR); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Ed Martin Buick GMC in Carmel, IN is seeking a skilled Service Manager to lead the expanding service department and drive outstanding customer service. You will oversee advisors, technicians, and support staff while focusing on efficiency, safety, and profitability.

Join a family-owned, growing automotive group with a modern facility and strong emphasis on employee development. Competitive salary with performance bonuses and a comprehensive benefits package are offered.

Qualifications

• Proven success in automotive service management or assistant service management (minimum 3 years preferred).
• Strong leadership and communication skills.
• Ability to multitask in a fast-paced, high-volume environment.
• Proficient with dealership DMS (Reynolds experience preferred but not required).
• Customer-first mindset with strong problem-solving skills.
• Desire to grow and build a best-in-class service operation.

Responsibilities

• Lead and manage all service department operations, including advisors, technicians, and support staff.
• Maintain and improve CSI scores through exceptional customer service practices.
• Oversee daily scheduling, workflow management, and shop efficiency.
• Coach, train, and develop service team members.
• Ensure service processes, warranty procedures, and safety standards are followed.
• Monitor department financial performance, including gross profit, expenses, and efficiency metrics.
• Collaborate closely with Parts & Sales leadership as well as Group Fixed Ops leadership.
• Help maintain a positive and professional work environment that supports team success.

Skills

Leadership

Communication

Multitasking

Customer-first

Problem solving

Tools

Reynolds DMS

Job description

Ed Martin Buick GMC in Carmel, IN is seeking a skilled Service Manager to lead the expanding service department and drive outstanding customer service. You will oversee advisors, technicians, and support staff while focusing on efficiency, safety, and profitability.

Join a family-owned, growing automotive group with a modern facility and strong emphasis on employee development. Competitive salary with performance bonuses and a comprehensive benefits package are offered.