Service Manager 2

Sciens Building Solutions; Pleasanton (CA); On-site; USD 155,000 - 165,000; Full time

Benefits offered by this job

PTO and holidays

401(k) matching

Disability insurance

Medical, dental, and vision plans

Company vehicle

Tuition reimbursement

Professional career development

Job summary

SciensBuilding Solutions is seeking a Service Manager to drive customer satisfaction and lead a service team alongside a back-office crew. This role requires ownership of a Division’s service management within a growing national organization and demands effective coordination with sales and installation teams.

Ideal candidates will have 2–5 years in a service operations manager role in fire detection, protection, or security, strong leadership, and proficiency with NFPA and OSHA standards.

Qualifications

• 2–5 years in a service operations manager role in fire detection, protection, or security environments.
• Ability to communicate with leadership, regional staff, customers and vendors.
• Strong leadership and team-building abilities.
• Knowledge of fire alarm, clean agent/special hazard fire suppression, or security systems.
• Understanding of P&L and financial drivers.
• Able to attract, develop and retain a team.
• Technical understanding of product lines to support management decisions.
• Valid driver’s license and ability to pass background/drug screening.
• Excellent organizational and communication skills.
• Proficiency with NFPA codes and standards.
• Proficiency in Microsoft Office.
• Knowledge of OSHA safety standards.
• NICET Level II preferred.

Responsibilities

• Manage the service department of assigned Division.
• Supervise, train, and develop branch associates including technicians, service coordinators, billing coordinators, and dispatchers.
• Schedule, execute, bill, and complete service, warranty, and emergency jobs.
• Execute service inspections on time and resolve deficiencies.
• Develop a budget and meet revenue and gross margin targets.
• Communicate with customers, vendors, suppliers, and subcontractors to meet goals.
• Deliver projects within budgeted cost.
• Perform monthly financial performance analysis and report to management.
• Manage assets such as inventory and service vehicles.
• Build a high-performance culture with annual reviews and development initiatives.
• Plan manpower and allocation and support sales/install teams for growth.
• Control and calibrate inspection, measuring, and testing equipment.
• Ensure safety culture and compliance with safety initiatives.

Skills

Team leadership

Customer communication

Budget management

NFPA knowledge

OSHA safety standards

Project oversight

Background check clearance

Tools

Microsoft Office

Job description

THE POSITION IN A NUTSHELL

SciensBuilding Solutions is seeking aServiceManager who is a positive change agent and can drivehighcustomersatisfaction,while leading aserviceteamalong witha back-office team to supporta business that is experiencing exciting growth.This opportunity is ideal for someone who has experience managing a team in the firedetection, protection,security,and electrical industries and is ready to assume ownership of a Division service management role, while being part of a vibrant national organization.

WHAT YOU’LL BE DOING (and doing well!)

• Manage the service department of assigned Division.


• Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.


• Responsible for the scheduling, execution, billing and completion of service,warranty,and emergency jobs.


• Responsible for executing service inspections on time and resolution of system deficiencies.


• Responsible fordeveloping a budget andmeeting revenue and gross margin targets.


• Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential.


• Responsible for delivering projects within the original budgeted cost.


• Responsible for executing monthly financial performance analysis. Reports the information in an effective manner to management and takes corrective action as needed.


• Responsible for efficient asset management,such as inventory and company service vehicles.


• Responsible for building a high-performance culture to include annual performance reviews and development initiatives.


• Responsible for manpower planning and allocation.


• Responsible in part for customer satisfaction and cash collections.


• Works closely with the sales and installation teams to support the growth and profitability of the Division.


• Responsible for control and calibration of inspection, measuring, and testingequipment.


• Responsible to ensure all employees embrace our safety culture and comply with all safety initiatives.

WHAT WE LIKE ABOUT YOU

• Two to five years ofexperience in a service operations manager role within the fire detection, fire protection, or security environment.


• Ability to effectively communicate to a diverse group of individuals,including company leadership, regional staff, customers, and vendors.


• Strong, positive team builder with leadership ability.


• Knowledge of current fire alarm, clean agent/special hazard fire suppression, or security systems.


• Strong understanding of Profit and Loss statements and key financial drivers.


• Ability to attract, develop, grow, and retain a team.


• Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions.


• Valid driver’s license.


• Must be able to pass a background check and drug screening.


• Able to work independently.


• Excellent organizational, decision-making, and communication skills.


• Proficient in NFPA codes and standards.


• Strongcomputer skills;proficient at Microsoft Office.


• Knowledge of OSHA safety standards.


• NICET Level II preferred.

WHAT WE’RE BRINGING TO THE TABLE

• Competitive salary based on qualifications.


• Paid time off plan and holidays.


• 401(k) matching.


• Short term and long-term disability.


• Medical, dental, and vision plans with options.


• Life insurance.


• Company cell phone, laptop, and vehicle.


• Professional career development opportunities.


• Tuition reimbursement.

COMPENSATION

$155K - $165K, depending on experience