Service Manager

ARK Systems Inc; United States; On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Medical, dental, and vision plans

Life insurance

Company cell phone, laptop and vehicle

Job summary

Sciens Building Solutions is seeking a Service Manager to lead the service department and a back-office team as the company grows. The role emphasizes driving customer satisfaction, managing assignments, and aligning service operations with revenue and margin goals.

You will oversee scheduling, inspections, and project delivery while maintaining safety standards and a strong culture of performance and accountability across the division.

Qualifications

• Two to five years of experience in a service operations manager role within fire detection/protection or security environments.
• Demonstrated ability to communicate to diverse groups including leadership, regional staff, customers and vendors.
• Strong leadership with the ability to build anddevelop a high-performing team.

Responsibilities

• Manage the service department of the assigned Division.
• Supervise, train, and develop branch associates including technicians, service coordinators, billing coordinators, and dispatchers.
• Oversee scheduling, execution, billing and completion of service, warranty, and emergency jobs.
• Ensure timely service inspections and resolution of deficiencies.
• Develop and manage a budget to meet revenue and gross margin targets.
• Communicate with customers, vendors, suppliers, and subcontractors to meet goals.
• Deliver projects within budget and provide monthly financial analysis.
• Report performance to management and take corrective action as needed.
• Oversee asset management including inventory and service vehicles.
• Foster a high-performance culture with annual performance reviews and development plans.

Skills

Leadership

Communication

Budgeting

Team building

Problem solving

Microsoft Office

Tools

Microsoft Office

Job description

THE POSITION IN A NUTSHELL Sciens Building Solutions is seeking a Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire detection, protection, security, and electrical industries and is ready to assume ownership of a Division service management role, while being part of a vibrant national organization.

WHAT YOU’LL BE DOING (and doing well!)

• Manage the service department of assigned Division.
• Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.
• Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs.
• Responsible for executing service inspections on time and resolution of system deficiencies.
• Responsible for developing a budget and meeting revenue and gross margin targets.
• Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential.
• Responsible for delivering projects within the original budgeted cost.
• Responsible for executing monthly financial performance analysis.
• Reports the information in an effective manner to management and takes corrective action as needed.
• Responsible for efficient asset management, such as inventory and company service vehicles.
• Responsible for building a high-performance culture to include annual performance reviews and development initiatives.
• Responsible for manpower planning and allocation.
• Responsible in part for customer satisfaction and cash collections.
• Works closely with the sales and installation teams to support the growth and profitability of the Division.
• Responsible for control and calibration of inspection, measuring, and testing equipment.
• Responsible to ensure all employees embrace our safety culture and comply with all safety initiatives.

WHAT WE LIKE ABOUT YOU

• Two to five years of experience in a service operations manager role within the fire detection, fire protection, or security environment.
• Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors.
• Strong, positive team builder with leadership ability.
• Knowledge of current fire alarm, clean agent/special hazard fire suppression, or security systems.
• Strong understanding of Profit and Loss statements and key financial drivers.
• Ability to attract, develop, grow, and retain a team.
• Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions.
• Valid driver’s license.
• Must be able to pass a background check and drug screening.
• Able to work independently.
• Excellent organizational, decision-making, and communication skills.
• Proficient in NFPA codes and standards.
• Strong computer skills; proficient at Microsoft Office.
• Knowledge of OSHA safety standards.
• NICET Level II preferred.

WHAT WE’RE BRINGING TO THE TABLE

• Competitive salary based on qualifications.
• Paid time off plan and holidays.
• 401(k) matching.
• Short term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Company cell phone, laptop, and vehicle.
• Professional career development opportunities.
• Tuition reimbursement.
• Annual salary is 100,000 to 125,000 based on experience.

Thank you for considering a career with Sciens Building Solutions! We’re excited about your interest in joining our team and look forward to learning more about you. “Sciens” is Latin for “knowledgeable and skilled.” We take that definition to heart by using our collective experience to do meaningful work in the world—protect people and property through sophisticated life safety, security, communication and electrical systems.