Service Manager

Sciens Building Solutions; Columbia (MD); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Medical, dental, and vision plans

Life insurance

Company cell phone, laptop, and a veh

Tuition reimbursement

Job summary

Sciens Building Solutions in Columbia, MD is seeking a Service Manager who can drive customer satisfaction while leading a service and back-office team in a growing national organization. You will manage the division's service operations, supervise technicians and coordinators, and coordinate service, warranty, and emergency work.

The role requires 2-5 years in service operations management in fire detection, protection or security, strong leadership and communication, and a solid handle on

Qualifications

• Two to five years in a service operations manager role in fire detection/protection or security.
• Strong leadership and team-building skills with effective communication.
• Strong understanding of NFPA codes and standards.
• Valid driver’s license; ability to pass background check and drug screening.

Responsibilities

• Manage the service department for the assigned division.
• Supervise and develop technicians, service coordinators, dispatchers.
• Oversee scheduling, execution, billing, and completion of service, warranty, and emergency jobs.
• Develop budgets and meet revenue and gross margin targets.
• Monitor monthly financial performance and report to management.
• Maintain asset management, inventory, and vehicle operations.
• Partner with sales and installation teams to grow division profitability.

Skills

Team leadership

Customer focus

Budgeting / P&L

Communication

Strategic planning

Education

NICET Level II

Tools

Microsoft Office

Job description

## Service ManagerApplylocations: Columbia, MDtime type: Full timeposted on: Posted Todayjob requisition id: R-101097**THE POSITION IN A NUTSHELL** Sciens Building Solutions is seeking a Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire detection, protection, security, and electrical industries and is ready to assume ownership of a Division service management role, while being part of a vibrant national organization. **WHAT YOU’LL BE DOING (and doing well!)*** Manage the service department of assigned Division.* Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.* Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs.* Responsible for executing service inspections on time and resolution of system deficiencies.* Responsible for developing a budget and meeting revenue and gross margin targets.* Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential.* Responsible for delivering projects within the original budgeted cost.* Responsible for executing monthly financial performance analysis. Reports the information in an effective manner to management and takes corrective action as needed.* Responsible for efficient asset management, such as inventory and company service vehicles.* Responsible for building a high-performance culture to include annual performance reviews and development initiatives.* Responsible for manpower planning and allocation.* Responsible in part for customer satisfaction and cash collections.* Works closely with the sales and installation teams to support the growth and profitability of the Division.* Responsible for control and calibration of inspection, measuring, and testing equipment.* Responsible to ensure all employees embrace our safety culture and comply with all safety initiatives.**WHAT WE LIKE ABOUT YOU*** Two to five years of experience in a service operations manager role within the fire detection, fire protection, or security environment.* Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors.* Strong, positive team builder with leadership ability.* Knowledge of current fire alarm, clean agent/special hazard fire suppression, or security systems.* Strong understanding of Profit and Loss statements and key financial drivers.* Ability to attract, develop, grow, and retain a team.* Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions.* Valid driver’s license.* Must be able to pass a background check and drug screening.* Able to work independently.* Excellent organizational, decision-making, and communication skills.* Proficient in NFPA codes and standards.* Strong computer skills; proficient at Microsoft Office.* Knowledge of OSHA safety standards.* NICET Level II preferred.**WHAT WE’RE BRINGING TO THE TABLE*** Competitive salary based on qualifications.* Paid time off plan and holidays.* 401(k) matching.* Short term and long-term disability.* Medical, dental, and vision plans with options.* Life insurance.* Company cell phone, laptop, and vehicle.* Professional career development opportunities.* Tuition reimbursement.Annual salary is 100,000 to 125,000 based on experience