Service Manager 2

Fire Security and Sound Systems Inc; United States; On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Paid time off plan

401(k) matching

Medical, dental, and vision plans

Life insurance

Tuition reimbursement

Job summary

Sciens Building Solutions is seeking a Service Manager in the United States to lead a service team and ensure high customer satisfaction during exciting business growth.

The ideal candidate will have 2-5 years of experience, strong communication skills, and knowledge of fire detection or security systems. Competitive salary ranges from $100k to $125k annually based on qualifications and experience, along with comprehensive benefits.

Qualifications

• Two to five years of experience in service operations management within the fire detection or security environment.
• Knowledge of current fire alarm, clean-agent fire suppression, or security systems.
• Strong understanding of profit-and-loss statements.

Responsibilities

• Manage the service department, supervising and training all branch associates.
• Schedule, execute, bill, and complete service jobs.
• Develop a budget and meet revenue targets.

Skills

Effective communication

Team building

Organizational skills

Decision making

Proficiency in Microsoft Office

Education

NICET Level II preferred

Job description

The Position In A Nutshell

Sciens Building Solutions is seeking a Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back‑office team to support a business that is experiencing exciting growth.

What You’ll Be Doing

• Manage the service department of the assigned Division.
• Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.
• Schedule, execute, bill, and complete service, warranty, and emergency jobs.
• Execute service inspections on time and resolve system deficiencies.
• Develop a budget and meet revenue and gross‑margin targets.
• Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential.
• Deliver projects within the original budgeted cost.
• Execute monthly financial performance analysis.
• Report information effectively to management and take corrective action as needed.
• Manage efficient asset management, including inventory and company service vehicles.
• Build a high‑performance culture with annual performance reviews and development initiatives.
• Plan and allocate manpower.
• Support customer satisfaction and cash collections.
• Work closely with sales and installation teams to support Division growth and profitability.
• Control and calibrate inspection, measuring, and testing equipment.
• Ensure all employees embrace the safety culture and comply with safety initiatives.

What We Like About You

• Two to five years of experience in a service operations manager role within the fire detection, fire protection, or security environment.
• Effective communication with a diverse group, including company leadership, regional staff, customers, and vendors.
• Strong, positive team builder with leadership ability.
• Knowledge of current fire alarm, clean‑agent/special hazard fire suppression, or security systems.
• Strong understanding of profit‑and‑loss statements and key financial drivers.
• Ability to attract, develop, grow, and retain a team.
• Ability to understand technical aspects of product lines and applications to make informed decisions.
• Valid driver’s license.
• Must pass background check and drug screening.
• Ability to work independently.
• Excellent organizational, decision‑making, and communication skills.
• Proficient in NFPA codes and standards.
• Strong computer skills; proficient at Microsoft Office.
• Knowledge of OSHA safety standards.
• NICET Level II preferred.

What We’re Bringing To The Table

• Competitive salary based on qualifications.
• Paid time off plan and holidays.
• 401(k) matching.Short‑term and long‑term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Company cell phone, laptop, and vehicle.
• Professional career development opportunities.
• Tuition reimbursement.
• $100k‑$125k annually, final offer based on experience.

Thank you for considering a career with Sciens Building Solutions! We’re excited about your interest in joining our team and look forward to learning more about you.

“Sciens” is Latin for “knowledgeable and skilled.” We take that definition to heart by using our collective experience to do meaningful work in the world—protect people and property through sophisticated life safety, security, communication, and electrical systems.